Medallia, announced Medallia Total Healthcare Experience, powered by Ipsos, a new solution for healthcare systems combining Medallia Experience Cloud with Ipsos’ ability to administer most Consumer Assessment of Healthcare Providers and Systems – a set of surveys that ask patients to report on their health care experiences – (CAHPS) surveys including HCAHPS. Continue reading Medallia and Ipsos Give Healthcare Providers HCAHPS Solution
Monthly Archives: August 2020
Frost & Sullivan Ranks RingCentral Highest for the European Hosted IP Telephony and UCaaS Market in 2020 UCaaS Radar Report
RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions, announced it has been ranked highest for both the European Hosted IP Telephony and Unified Cloud Communications as a Service (UCaaS) Market in the new 2020 Frost & Sullivan UCaaS Radar Report. Continue reading Frost & Sullivan Ranks RingCentral Highest for the European Hosted IP Telephony and UCaaS Market in 2020 UCaaS Radar Report
Avon deploys Maintel ICON Cloud Telephony platform across EMEA
Maintel has deployed an EMEA-wide cloud telephony system for AVONWorldwide, one of the world’s leading direct sellers. The move to Maintel’s ICON platform forms part of a wider strategy to transform the 134-year old retailer. Continue reading Avon deploys Maintel ICON Cloud Telephony platform across EMEA
CallMiner and Intradiem Announce Partnership to Take Action on Behavioural Insight in Contact Centres
CallMiner, the leading provider of artificial intelligence-fueled speech and customer interaction analytics, announced a partnership with Intradiem, the only workforce automation solution that delivers guaranteed results while improving both agent engagement and the customer experience. Continue reading CallMiner and Intradiem Announce Partnership to Take Action on Behavioural Insight in Contact Centres
Alcatel-Lucent Enterprise and RingCentral enter into a strategic partnership
Alcatel-Lucent Enterprise, a leading provider of communications, networking and cloud solutions and RingCentral, a leading provider of global enterprise cloud communications, collaboration and contact centre solutions, announced that they have entered into a strategic partnership to introduce a new co-branded cloud solution – Rainbow Office powered by RingCentral – making it unique and exclusive for Alcatel-Lucent Enterprise. Continue reading Alcatel-Lucent Enterprise and RingCentral enter into a strategic partnership
Mastering the art of cost-saving in customer service
As lockdown continues to ease, it pays to keep an eye on the pennies. Thomas Rødseth at Puzzel outlines 5 ways to achieve all-round efficiencies in customer service… Continue reading Mastering the art of cost-saving in customer service