SurveyMonkey, a leader in agile software solutions for customer experience, market research, and survey feedback, announced a new integration with cloud services and workflow management provider ServiceNow to enable enterprises to seamlessly pair mission-critical feedback data with digital workflows. Continue reading SurveyMonkey Announces Integration with ServiceNow to Prepare Organizations for the Future of Work →

Clarabridge, a global leader in Customer Experience Management (CEM) for some of the world’s top brands, announced that the Clarabridge CX Analytics solution now integrates with Amazon Web Services (AWS) Contact Center Intelligence (CCI), introducing Clarabridge into the AWS Partner Network (APN). Continue reading Clarabridge CX Analytics Launches AWS Contact Center Intelligence Solution →

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced an expansion of its artificial intelligence (AI)-powered customer experience capabilities for Avaya OneCloudTM CCaaS customers, through an extended relationship with Amazon Web Services (AWS). Continue reading Avaya Expanding AI-powered Contact Center Capabilities to Improve Customer Experience, Participating with AWS Contact Center Intelligence →

Talkdesk®, the cloud contact centre for innovative enterprises, is participating in the global expansion of Amazon Web Services (AWS) Contact Center Intelligence (CCI) solutions. Continue reading Talkdesk broadens machine learning capabilities with Amazon Web Services Contact Center Intelligence →

Cresta, the real-time intelligence platform for customer conversations, announced its participation as a launch partner for the global expansion of Amazon Web Services (AWS) Contact Center Intelligence (CCI) solutions. Continue reading Cresta to Bring Real-Time Intelligence to Contact Centers with AWS Contact Center Intelligence Solutions →