Hull City Council is partnering with Civica, a global leader in software for public services, to bring 100 new home-based call centre jobs to the city. The council has partnered with Civica since 2015 to deliver its revenues and benefits services at its Kingston Centre. Continue reading Hull City Council and Civica to bring 100 home-based jobs to city
Daily Archives: January 18, 2021
Liverpool City Council goes digital with 8×8 to enhance vital services for residents
8×8, a leading integrated cloud communications platform provider, announced that Liverpool City Council has deployed the 8×8 integrated cloud communications and contact centre solution which digitises services for its more than half a million residents, as part of its digital transformation agenda. Continue reading Liverpool City Council goes digital with 8×8 to enhance vital services for residents
Aculab strives for the highest international standard in information security
Aculab, a prominent worldwide provider of advanced speech and signal processing technologies for the telecommunication industry, is pleased to announce that they have been recommended for ISO 27001 accreditation. Continue reading Aculab strives for the highest international standard in information security
LiveVox to merge with Crescent Acquisition Corp
LiveVox, a leading cloud-based provider of customer service and digital engagement tools, announced it has entered into a merger agreement with Crescent Acquisition Corp, a publicly-traded special purpose acquisition company. Continue reading LiveVox to merge with Crescent Acquisition Corp
Pandemic lockdown has accelerated interest in CRM systems
The lifestyle changes driven by the lockdown have prompted more small businesses to radically transform their business processes. It’s increasingly become clear that companies were ill-equipped to handle this new way of working and are turning to technology for help. Continue reading Pandemic lockdown has accelerated interest in CRM systems
Mailchimp Acquires Chatitive, Inc
Mailchimp has acquired Chatitive, Inc., a two-way SMS marketing platform that uses context to deliver personalized and conversational mobile messages direct to consumers. Continue reading Mailchimp Acquires Chatitive, Inc