Business Systems (UK) Ltd announces investment by August Equity to accelerate its ambitious growth plans

Business Systems (UK) Ltd (BSL), a specialist in Enterprise Communications solutions is delighted to announce that private equity (PE) firm, August Equity has acquired a controlling interest in the company to enable an acceleration of their ambitious growth plans. Continue reading Business Systems (UK) Ltd announces investment by August Equity to accelerate its ambitious growth plans

British Gas Selects Quadient’s Customer Journey Mapping to Provide Superior Communication-Driven Customer Experiences

Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, announced that British Gas has implemented Quadient® Customer Journey Mapping to provide highly personalized communication-driven customer experiences. Continue reading British Gas Selects Quadient’s Customer Journey Mapping to Provide Superior Communication-Driven Customer Experiences

Smart Communications Enters into Definitive Agreement to Acquire Assentis Technologies

Smart Communications, the only provider of a customer conversations management platform, announced it has entered into a binding agreement to acquire Assentis, a leading European software solutions provider specializing in customer communications management (CCM) with a focus on the financial services industry. Continue reading Smart Communications Enters into Definitive Agreement to Acquire Assentis Technologies

Khoros Acquires CX Innovator Topbox and Closes Significant New Growth Investment from Vista Equity Partners

Khoros, a global leader in digital-first customer engagement software, announced that it has acquired enterprise customer experience (CX) analytics software maker Topbox and closed on an additional equity investment from existing Khoros investors, including leading global technology investment firm Vista Equity Partners (“Vista”), to help accelerate the Company’s momentum in the CX market. Continue reading Khoros Acquires CX Innovator Topbox and Closes Significant New Growth Investment from Vista Equity Partners

Haptik introduces Conversational IVR solution to enable omnichannel virtual assistants

Jio Haptik Technologies Limited, one of the world’s largest conversational AI companies and a subsidiary of Reliance Jio Platforms Limited, announced the launch of its Conversational IVR solution in partnership with Audiocodes. This solution is powered by Haptik’s acclaimed Natural Language Processing technology and pre-built conversation flow capabilities. Continue reading Haptik introduces Conversational IVR solution to enable omnichannel virtual assistants