Business Systems (UK) Ltd (BSL), a specialist in Enterprise Communications solutions is delighted to announce that private equity (PE) firm, August Equity has acquired a controlling interest in the company to enable an acceleration of their ambitious growth plans. Continue reading Business Systems (UK) Ltd announces investment by August Equity to accelerate its ambitious growth plans
Daily Archives: January 11, 2021
British Gas Selects Quadient’s Customer Journey Mapping to Provide Superior Communication-Driven Customer Experiences
Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, announced that British Gas has implemented Quadient® Customer Journey Mapping to provide highly personalized communication-driven customer experiences. Continue reading British Gas Selects Quadient’s Customer Journey Mapping to Provide Superior Communication-Driven Customer Experiences
Hootsuite Acquires Leading Digital Customer Engagement Platform, Sparkcentral
Hootsuite announced its acquisition of Sparkcentral, a leading SaaS provider enabling the future of digital customer engagement through 1:1 conversational messaging channels including Instagram, Facebook Messenger, Twitter, WhatsApp, WeChat, SMS, and Chat. Continue reading Hootsuite Acquires Leading Digital Customer Engagement Platform, Sparkcentral
Pega Acquires Qurious.io for AI-Powered Speech Analytics
Pegasystems, the software company that crushes business complexity, announced its acquisition of Qurious.io, Inc., a cloud-based real-time speech analytics solution powered by artificial intelligence (AI) for customer service teams. Terms of the deal are not being disclosed. Continue reading Pega Acquires Qurious.io for AI-Powered Speech Analytics
Smart Communications Enters into Definitive Agreement to Acquire Assentis Technologies
Smart Communications, the only provider of a customer conversations management platform, announced it has entered into a binding agreement to acquire Assentis, a leading European software solutions provider specializing in customer communications management (CCM) with a focus on the financial services industry. Continue reading Smart Communications Enters into Definitive Agreement to Acquire Assentis Technologies
Khoros Acquires CX Innovator Topbox and Closes Significant New Growth Investment from Vista Equity Partners
Khoros, a global leader in digital-first customer engagement software, announced that it has acquired enterprise customer experience (CX) analytics software maker Topbox and closed on an additional equity investment from existing Khoros investors, including leading global technology investment firm Vista Equity Partners (“Vista”), to help accelerate the Company’s momentum in the CX market. Continue reading Khoros Acquires CX Innovator Topbox and Closes Significant New Growth Investment from Vista Equity Partners
InMoment Acquires Digital Feedback Leader Wootric
InMoment®, the leading provider of Experience Improvement (XI)™ solutions, announced it has acquired Wootric, the fast-growth leader of the digital feedback industry, to provide businesses unique solutions to speed their successful transformation to digital. Continue reading InMoment Acquires Digital Feedback Leader Wootric
Calabrio ONE Now Available via Twilio Flex Ecosystem
Calabrio, the customer experience intelligence company, announced that contact centres using Twilio Flex and looking to add powerful workforce engagement management (WEM) capabilities to their business, now have simplified access to Calabrio ONE through the Twilio Flex Ecosystem. Continue reading Calabrio ONE Now Available via Twilio Flex Ecosystem
Genesys Creates 100 New Jobs at its R&D Centre for Digital and Artificial Intelligence in Galway Ireland
Genesys®, the global leader in cloud customer experience and contact centre solutions, announced it is creating 100 new software roles in Ireland. Continue reading Genesys Creates 100 New Jobs at its R&D Centre for Digital and Artificial Intelligence in Galway Ireland
Haptik introduces Conversational IVR solution to enable omnichannel virtual assistants
Jio Haptik Technologies Limited, one of the world’s largest conversational AI companies and a subsidiary of Reliance Jio Platforms Limited, announced the launch of its Conversational IVR solution in partnership with Audiocodes. This solution is powered by Haptik’s acclaimed Natural Language Processing technology and pre-built conversation flow capabilities. Continue reading Haptik introduces Conversational IVR solution to enable omnichannel virtual assistants
Nuance Launches Omnichannel Patient Engagement Virtual Assistant Platform to Power Healthcare’s ‘Digital Front Door’
Nuance launched an AI-powered patient engagement virtual assistant platform to transform voice and digital experiences across the patient journey. Continue reading Nuance Launches Omnichannel Patient Engagement Virtual Assistant Platform to Power Healthcare’s ‘Digital Front Door’
Dialpad Offers 100% Uptime Service Level Agreement (SLA)
Dialpad, the leading cloud communications platform for AI-powered calling, conferencing and contact centres, announced a 100% uptime Service Level Agreement (SLA) for Dialpad Enterprise users. Continue reading Dialpad Offers 100% Uptime Service Level Agreement (SLA)
Glia Raises $78 Million in Series C Funding
Glia, a leading provider of Digital Customer Service, announced that it has raised $78 million in Series C funding, bringing Glia’s total fundraising to $107 million. This round was led by existing investor Insight Partners and Glia was advised in the transaction by Cooley LLP. Continue reading Glia Raises $78 Million in Series C Funding