The long-term success or otherwise of organisations across the UK could hinge on how those businesses adapt and invest in technology solutions to make the most of emerging “hybrid-office” culture and increased digital rather than face-to-face engagement with employees. Continue reading Technology – key to coping with new ‘hybrid office realities’
Daily Archives: January 14, 2021
Capita launches solution to help serve customers better through real-time voice analytics
Capita announced the launch of its assisted customer conversations, a solution that adds value to clients’ customer experiences, by augmenting Capita customer service advisors’ conversations with real-time analytics and AI-driven support. Continue reading Capita launches solution to help serve customers better through real-time voice analytics
BBC Media Action Selects Qualtrics CoreXM
Qualtrics, the leader in customer experience and creator of the experience management (XM) category, announced that the BBC’s international development charity — BBC Media Action — will use Qualtrics CoreXM. Continue reading BBC Media Action Selects Qualtrics CoreXM
IBM Helps Audi UK Reimagine the Digital Customer Experience
IBM and Audi UK, one of the world’s leading premium automotive manufacturers, collaborated to redesign Audi’s website to deliver a far more engaging digital customer experience. During the course of 2020, Audi has seen a 59% increase in UK online sales inquiries despite an almost 30% industry decline in new UK car sales during the pandemic. Continue reading IBM Helps Audi UK Reimagine the Digital Customer Experience
Capita delivers live video-streaming software to Surrey and West Sussex fire and rescue services
Capita plc is to deliver its 999eye live video-streaming and location-finding service to Surrey Fire and Rescue Service and West Sussex Fire and Rescue Service. Both services are mobilised from a single control room. Continue reading Capita delivers live video-streaming software to Surrey and West Sussex fire and rescue services
NICE Wins “The Most Innovative System Award” for State-of-the-Art Advancements in Workforce Management
NICE announced that it has been named the winner of “The Most Innovative System Award” by the Global WFM Chartered Body (GWFM). Continue reading NICE Wins “The Most Innovative System Award” for State-of-the-Art Advancements in Workforce Management
Former Micro Focus CMO and HPE Executive Joins Five9 as New CMO
Five9, an industry-leading provider of the intelligent cloud contact centre, has announced the appointment of Genefa Murphy, PhD, an industry recognised global marketer with an impressive background in enterprise software as the company’s new Chief Marketing Officer. Continue reading Former Micro Focus CMO and HPE Executive Joins Five9 as New CMO
Confirmit Names Noel Hamill as New CMO
Confirmit has announced the appointment of Noel Hamill as Chief Marketing Officer, responsible for all aspects of the company’s marketing strategy globally. Continue reading Confirmit Names Noel Hamill as New CMO
SEEPEX Selects OpenText To Manage Mission-Critical Information
OpenText™ announced SEEPEX, a leading global pump manufacturer, is leveraging OpenText™ Content Suite and OpenText™ Extended ECM for SAP® Solutions to manage the complete lifecycle of company information. Continue reading SEEPEX Selects OpenText To Manage Mission-Critical Information
transcosmos releases an FAQ management service
transcosmos inc. hereby announces that the company has released an FAQ management service that includes search engine optimization (SEO) solutions. By structuring FAQs and applying effective SEO techniques, the service helps businesses optimize their FAQ management and operations processes. Continue reading transcosmos releases an FAQ management service