Unified Comms, Contact Centre and Cyber Solutions provider, Babble, announces the acquisition of UItracomms. The deal continues Babble’s rapid buy and build strategy, which has been complemented by robust organic growth over the last 12 months. Continue reading Babble continues its investment in CCaaS with the acquisition of Ultracomms
Daily Archives: January 19, 2021
Kustomer Debuts Next Generation Chat Platform
Kustomer, the top-rated CRM platform for omnichannel customer experiences, launched its next-generation Kustomer Chat platform. The intelligent, easy-to-deploy conversational messaging platform leverages AI and historical customer data to enable secure, personalized engagement from websites and mobile devices throughout their buyer journey. Continue reading Kustomer Debuts Next Generation Chat Platform
Customer service response firm defies economic challenges with substantial investment
Despite the current economic challenges, Europa Contact Centre is starting the new year with big ambitions and has pressed ahead with a planned investment to overhaul its IT infrastructure, partnering with industry leading suppliers to implement an integrated omni-channel response handling platform and customer CRM processing platform. Continue reading Customer service response firm defies economic challenges with substantial investment
Clarins Partners with Vee24 to Launch its Virtual Boutique to Provide Real Shopping Experience
Vee24, the leader in intelligent conversational multi-experience solutions, announced that Clarins UK, a luxury skin care and cosmetics company, will use the Vee24 platform to deliver its innovative Virtual Boutique strategy. Continue reading Clarins Partners with Vee24 to Launch its Virtual Boutique to Provide Real Shopping Experience
Frost & Sullivan Recognizes Teleperformance as Innovation Leader in the Australia Customer Experience Outsourcing Services Market
Frost & Sullivan has identified Teleperformance as a leader in the Frost Radar™: Australia Customer Experience Outsourcing Services Market. Teleperformance’s flagship TAP™ (Technology, Analytics, Process) framework infuses innovation with its client program. Continue reading Frost & Sullivan Recognizes Teleperformance as Innovation Leader in the Australia Customer Experience Outsourcing Services Market
Vonage Appoints IBM’s Jay Bellissimo Chief Operating Officer
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced it has appointed Jay Bellissimo as Chief Operating Officer, effective January 19, 2021. Bellissimo will report to Rory Read, Vonage Chief Executive Officer. Continue reading Vonage Appoints IBM’s Jay Bellissimo Chief Operating Officer