NICE announced the availability of new integrated capabilities between NICE inContact CXone and Teams which power company-wide collaboration for faster service, happier customers, and better business results. Continue reading NICE Introduces New Microsoft Teams Integration to CXone and Engage that Enhances Customers’ Ability to Collaborate Companywide
Daily Archives: January 26, 2021
Sprinklr and Twitter Deliver the 2021 Customer Care Report
Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises, partnered with Twitter to publish the report, From AM to DM: Twitter customer care in a 24/7 world. Based on an analysis of nearly half a billion Tweets from the past year, the report identifies the best practices shared across industries for customer support on Twitter. Continue reading Sprinklr and Twitter Deliver the 2021 Customer Care Report
Uniphore Appoints Industry Veterans to Board of Directors to Accelerate Innovation and Global Expansion
Uniphore, an early leader in Conversational Service Automation (CSA), announced three new appointments to its board of directors – John Chambers, Andrea Ayers and Burt Podbere. Continue reading Uniphore Appoints Industry Veterans to Board of Directors to Accelerate Innovation and Global Expansion