Avaya Receives 600th Contact Centre Technologies Patent in its Avaya OneCloud™ CCaaS Portfolio

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced it has been awarded it’s 600th contact centre innovation patent by the U.S. Patent Office2, for its latest AI technology advancement within the Avaya OneCloud CCaaS portfolio. Continue reading Avaya Receives 600th Contact Centre Technologies Patent in its Avaya OneCloud™ CCaaS Portfolio

Video Chat for Customer Service sees 70% growth in Europe

Webhelp, a leading global customer experience and business solutions provider, has today released new research regarding consumer preferences towards video chat . The research conducted during the pandemic found that, whilst COVID-19 has resulted in an uptick in the use of video calls across both personal and professional lives, consumer preferences for the use of video calling in a customer service setting have dramatically increased at 70%. Continue reading Video Chat for Customer Service sees 70% growth in Europe

Mano Būstas Partners with Airship to Power Proactive, Anticipatory Communications with Customers

Customer engagement company Airship and City Service, one of the largest corporate groups engaged in facility and property management and integrated utility services in Europe, unveiled a new partnership that will streamline communications between its Lithuanian property management company, Mano Būstas and its hundreds of customers across the region. Continue reading Mano Būstas Partners with Airship to Power Proactive, Anticipatory Communications with Customers

TTEC and Schwan’s Home Delivery Raise the Bar on Customer Experiences

TTEC, a leading Customer Experience as a Service (CXaaS) solution provider for many of the world’s most iconic and disruptive brands is pleased to announce it has partnered with Schwan’s Home Delivery to quickly meet increased customer demand for convenient, high-quality frozen food delivery. Continue reading TTEC and Schwan’s Home Delivery Raise the Bar on Customer Experiences

Upland Software Acquires Second Street

Upland Software, a leader in cloud-based tools for digital transformation, has acquired Second Street Media, Inc., a leading audience engagement cloud software platform. Adding Second Street to Upland’s product portfolio will provide Upland’s customers the power to build promotions and email campaigns that grow revenue, customer databases, and consumer engagement. Continue reading Upland Software Acquires Second Street

Housing.com partners with MoEngage to boost platform enquiries by 15%

Housing.com, India’s leading real estate portal, has signed MoEngage to help increase its push delivery rates and drive better stickiness with hyper-personalized engagement. The decision comes on the back of a three month long POC that clearly established the uplift in deliverability and conversions brought about by MoEngage’s insights led engagement platform. Continue reading Housing.com partners with MoEngage to boost platform enquiries by 15%

Empirix Helps CEHE Confidently Migrate to Five9 Cloud-Based Contact Center Software

Empirix®, the leader in end-to-end test automation and network and service performance monitoring, assurance and analytics announced that The Center for Excellence in Higher Education (CEHE) selected Empirix to validate the efficacy of their migration to Five9, an all-in-one cloud-native contact centre solution, before go live. Continue reading Empirix Helps CEHE Confidently Migrate to Five9 Cloud-Based Contact Center Software