Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced it has been awarded it’s 600th contact centre innovation patent by the U.S. Patent Office2, for its latest AI technology advancement within the Avaya OneCloud CCaaS portfolio. Continue reading Avaya Receives 600th Contact Centre Technologies Patent in its Avaya OneCloud™ CCaaS Portfolio
Daily Archives: January 21, 2021
Video Chat for Customer Service sees 70% growth in Europe
Webhelp, a leading global customer experience and business solutions provider, has today released new research regarding consumer preferences towards video chat . The research conducted during the pandemic found that, whilst COVID-19 has resulted in an uptick in the use of video calls across both personal and professional lives, consumer preferences for the use of video calling in a customer service setting have dramatically increased at 70%. Continue reading Video Chat for Customer Service sees 70% growth in Europe
UHS NHS Foundation Trust supercharges return to work with low-code vaccination app
With tens of thousands of NHS staff currently off sick or self-isolating due to COVID-19, the race is on to vaccinate front-line employees and get them back to work so they can support patients through the winter months. Continue reading UHS NHS Foundation Trust supercharges return to work with low-code vaccination app
Mano Būstas Partners with Airship to Power Proactive, Anticipatory Communications with Customers
Customer engagement company Airship and City Service, one of the largest corporate groups engaged in facility and property management and integrated utility services in Europe, unveiled a new partnership that will streamline communications between its Lithuanian property management company, Mano Būstas and its hundreds of customers across the region. Continue reading Mano Būstas Partners with Airship to Power Proactive, Anticipatory Communications with Customers
TTEC and Schwan’s Home Delivery Raise the Bar on Customer Experiences
TTEC, a leading Customer Experience as a Service (CXaaS) solution provider for many of the world’s most iconic and disruptive brands is pleased to announce it has partnered with Schwan’s Home Delivery to quickly meet increased customer demand for convenient, high-quality frozen food delivery. Continue reading TTEC and Schwan’s Home Delivery Raise the Bar on Customer Experiences
Uniphore Acquires Emotion Research Lab
Uniphore, an early leader in Conversational Service Automation (CSA), announced the acquisition of Emotion Research Lab, a cutting-edge video and emotion AI company. Emotion Research Lab is a leading software developer that uses AI and machine learning, to identify emotion and engagement levels in real-time over video-based interactions. Continue reading Uniphore Acquires Emotion Research Lab