Medallia, announced a number of product enhancements designed to help companies positively engage with newly distributed and disrupted workforces. Continue reading Medallia Announces Product Enhancements Aimed at Managing Disrupted Remote Workforces
Verint® and 8×8, announced a partnership to bring integrated cloud workforce management applications and cloud contact centre to mid-market and enterprise businesses worldwide. Continue reading Verint and 8×8 Partner to Deliver Integrated Cloud Solutions for Organizations Worldwide
Contact centres can now securely take phone payments faster while giving customers an even better experience, thanks to innovative changes to Eckoh’s secure payments solution CallGuard. Continue reading Contact centres can speed up phone payments while giving agents and customers a frictionless experience.
Qualtrics, the leader in customer experience and creator of the experience management (XM) category, announced that Vision Express, one of the UK’s biggest opticians and eyewear retailers, will use Qualtrics CustomerXM. Continue reading Vision Express Selects Qualtrics CustomerXM
Semafone® the leading provider of data security and compliance solutions for call and contact centres, announced a new partnership with DataDivider, a PCI DSS Level 1 Service Provider of SaaS solutions. Continue reading Semafone Partners with DataDivider to Enhance Customer Payment Processes for Outsourced Service Providers
Medallia, the global leader in experience management, announced Medallia Crowdicity, the company’s crowdsourcing solution, now offers seamless integration with Slack, enabling organizations to capture breakthrough employee ideas from within the messaging and collaboration tool employees are using today. Continue reading Medallia Integration to Slack Revolutionizes Employee Engagement & Collaboration
Mitto, a leading provider of global omnichannel communications solutions, announced Mitto Conversations, a new solution that empowers brands to seamlessly and more efficiently manage omnichannel customer communications within a single pre-built, no-code platform. Continue reading Mitto Launches Conversations, a Single Interface for Omnichannel Customer Communications
Semafone®, the leading provider of data security and compliance solutions for a secure and seamless customer experience, announced that its patented data compliance solution Cardprotect Voice+ is compliant with key customer engagement solutions from Avaya, a global leader in solutions that enhance and simplify communications and collaboration. Continue reading Semafone Achieves Avaya Compliance to Further Improve Customer Experience