Playvox Caps Record-Breaking Year with Acquisition of Agyle Time Workforce Management and Additional $25 Million Funding Raise

Playvox, the leading CRM-connected omnichannel contact center provider of agent optimization solutions, announced a $25 million funding round from Five Elms Capital and the acquisition of Agyle Time, a provider of cloud-native, digital-first workforce management (WFM) software for contact centres. Continue reading Playvox Caps Record-Breaking Year with Acquisition of Agyle Time Workforce Management and Additional $25 Million Funding Raise

Calabrio Receives Perfect Customer Satisfaction Scores in DMG Consulting’s 2020-2021 WFO Product and Market Report

Calabrio, the customer experience intelligence company, features perfect customer satisfaction scores and the number one spot in three of four categories in the 2020-2021 Workforce Optimization Product and Market Report from DMG Consulting LLC. Continue reading Calabrio Receives Perfect Customer Satisfaction Scores in DMG Consulting’s 2020-2021 WFO Product and Market Report

Red Box and Medallia Partner to Help Companies Understand the Impact of Every Customer Engagement Taking Place Across the Enterprise in Real-Time

Medallia, the global leader in experience management and engagement, announced a strategic integration with Red Box Conversa, a leading platform for voice capture. Continue reading Red Box and Medallia Partner to Help Companies Understand the Impact of Every Customer Engagement Taking Place Across the Enterprise in Real-Time

Frost & Sullivan Ranks Bright Pattern as One of the “Most Trusted Emerging Vendors in Europe” in the Latest Radar Report

Bright Pattern announced its placement as a top vendor in the latest Frost & Sullivan 2020 Europe Radar Report. Coming off of a record growth year for Bright Pattern with over 100% bookings growth, the company is being recognized in the report for its growth and innovation, and was one of 18 vendors selected out of over 150 vendors reviewed. Continue reading Frost & Sullivan Ranks Bright Pattern as One of the “Most Trusted Emerging Vendors in Europe” in the Latest Radar Report

UserTesting Launches New Test Types and Interactive Visualization Capabilities to Bring Greater Customer Insight and Intuition to Businesses

Collecting fast customer feedback has become mission-critical when competing in what is a very new and different business world. The ability to empathize with customers and understand how their buying behaviours have changed has never been more important than it is today. Continue reading UserTesting Launches New Test Types and Interactive Visualization Capabilities to Bring Greater Customer Insight and Intuition to Businesses

AudioCodes Launches SmartTAP 360⁰ Live Recording Solution as a Service for Microsoft Teams

AudioCodes, a leading vendor of advanced communications software, products and productivity solutions for the digital workplace, announced the addition of its recording solution, SmartTAP 360⁰ Live, to its AudioCodes Live portfolio as a managed service. Continue reading AudioCodes Launches SmartTAP 360⁰ Live Recording Solution as a Service for Microsoft Teams