Simply Business Boosts Consultant Engagement and Coaching with Noble Gamification

Noble Systems, a global leader in omnichannel contact centre technology solutions, is delighted that Simply Business, one of the UK’s largest business insurance providers, has chosen Noble Gamification to drive consultant engagement and ensure consistency of coaching and incentives across their different teams. Continue reading Simply Business Boosts Consultant Engagement and Coaching with Noble Gamification

LivePerson launches AI Annotator™, empowering brands to automate conversations at an unprecedented pace

LivePerson, a global leader in Conversational AI, announced the launch of AI Annotator™, a new tool automating brand-consumer conservations faster than ever before by harnessing the expertise of agents to improve Conversational AI. Continue reading LivePerson launches AI Annotator™, empowering brands to automate conversations at an unprecedented pace

Capita renews contract to support Northumbria Police with network services

Capita has secured a two-year contract renewal worth £740,000 to deliver managed wide area network (WAN) services to Northumbria Police. The WAN services enable the force to take emergency calls and mobilise resources to manage incidents, supporting communities within their service areas. Continue reading Capita renews contract to support Northumbria Police with network services

Lifesize Appoints Former 8×8 President, Cisco and Polycom Senior Executive Kim Niederman as New CEO

Lifesize, a leader and global provider of cloud contact centre and video meeting solutions in over 100 countries with 1700 channel partners, announced that its board of directors has appointed 30-year communications technology industry leader Kim Niederman as its new chief executive officer, effective immediately. Continue reading Lifesize Appoints Former 8×8 President, Cisco and Polycom Senior Executive Kim Niederman as New CEO

Unbabel Customer Service Survey Highlights Shift to AI-Powered Translation Across Global Organizations

Unbabel, an AI-powered language operations platform that helps businesses deliver multilingual support at scale, has announced the release of a Customer Service (CS) Market Buyer Insights Report, a survey of decision-makers in the U.S., UK and Germany. Continue reading Unbabel Customer Service Survey Highlights Shift to AI-Powered Translation Across Global Organizations

Vonage Partners with VoiceSage to Help Businesses Transform Customer Engagement with Rich Media Messaging

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, is partnering with VoiceSage, a global proactive communications provider based in Ireland, UK, Spain and Dubai, to enable companies to transform their customer experiences through enhanced messaging powered by Vonage. Continue reading Vonage Partners with VoiceSage to Help Businesses Transform Customer Engagement with Rich Media Messaging

KONE Strengthens Its Partnership With Orange Business Services and Migrates Its Contact Centre Infrastructure to the Cloud

KONE, a global leader in the elevator and escalator industry, has strengthened its partnership with Orange Business Services by moving its global contact centre solution to the cloud. This is part of KONE’s ongoing commitment to delivering a high-quality end user experience worldwide. Continue reading KONE Strengthens Its Partnership With Orange Business Services and Migrates Its Contact Centre Infrastructure to the Cloud