Noble Systems, a global leader in omnichannel contact centre technology solutions, is delighted that Simply Business, one of the UK’s largest business insurance providers, has chosen Noble Gamification to drive consultant engagement and ensure consistency of coaching and incentives across their different teams. Continue reading Simply Business Boosts Consultant Engagement and Coaching with Noble Gamification
Monthly Archives: February 2021
LivePerson launches AI Annotator™, empowering brands to automate conversations at an unprecedented pace
LivePerson, a global leader in Conversational AI, announced the launch of AI Annotator™, a new tool automating brand-consumer conservations faster than ever before by harnessing the expertise of agents to improve Conversational AI. Continue reading LivePerson launches AI Annotator™, empowering brands to automate conversations at an unprecedented pace
Capita renews contract to support Northumbria Police with network services
Capita has secured a two-year contract renewal worth £740,000 to deliver managed wide area network (WAN) services to Northumbria Police. The WAN services enable the force to take emergency calls and mobilise resources to manage incidents, supporting communities within their service areas. Continue reading Capita renews contract to support Northumbria Police with network services
Lifesize Appoints Former 8×8 President, Cisco and Polycom Senior Executive Kim Niederman as New CEO
Lifesize, a leader and global provider of cloud contact centre and video meeting solutions in over 100 countries with 1700 channel partners, announced that its board of directors has appointed 30-year communications technology industry leader Kim Niederman as its new chief executive officer, effective immediately. Continue reading Lifesize Appoints Former 8×8 President, Cisco and Polycom Senior Executive Kim Niederman as New CEO
SaaS finance specialist Alec Kemp joins MaxContact to help drive high growth phase
Contact centre software specialist MaxContact has appointed Alec Kemp as Finance Director to steer the business through a period of rapid private-equity backed growth. Continue reading SaaS finance specialist Alec Kemp joins MaxContact to help drive high growth phase
Emotive Raises $50M Series B; Accelerates Growth of Conversational Text Message Platform
Emotive, the first and only conversational text message platform for eCommerce brands, announced that it has closed a Series B funding round of $50 million led by CRV, bringing the company’s valuation to $400 million. Continue reading Emotive Raises $50M Series B; Accelerates Growth of Conversational Text Message Platform
Mindsay Launches AI Chatbots on Genesys AppFoundry
Mindsay’s customer service automation platform is now available on Genesys® AppFoundry, the industry’s largest dedicated marketplace focused on customer experience solutions. Continue reading Mindsay Launches AI Chatbots on Genesys AppFoundry