Noble Systems, a global leader in omnichannel contact centre technology solutions, is delighted that Simply Business, one of the UK’s largest business insurance providers, has chosen Noble Gamification to drive consultant engagement and ensure consistency of coaching and incentives across their different teams. Continue reading Simply Business Boosts Consultant Engagement and Coaching with Noble Gamification
Monthly Archives: February 2021
LivePerson launches AI Annotator™, empowering brands to automate conversations at an unprecedented pace
LivePerson, a global leader in Conversational AI, announced the launch of AI Annotator™, a new tool automating brand-consumer conservations faster than ever before by harnessing the expertise of agents to improve Conversational AI. Continue reading LivePerson launches AI Annotator™, empowering brands to automate conversations at an unprecedented pace
Capita renews contract to support Northumbria Police with network services
Capita has secured a two-year contract renewal worth £740,000 to deliver managed wide area network (WAN) services to Northumbria Police. The WAN services enable the force to take emergency calls and mobilise resources to manage incidents, supporting communities within their service areas. Continue reading Capita renews contract to support Northumbria Police with network services
Lifesize Appoints Former 8×8 President, Cisco and Polycom Senior Executive Kim Niederman as New CEO
Lifesize, a leader and global provider of cloud contact centre and video meeting solutions in over 100 countries with 1700 channel partners, announced that its board of directors has appointed 30-year communications technology industry leader Kim Niederman as its new chief executive officer, effective immediately. Continue reading Lifesize Appoints Former 8×8 President, Cisco and Polycom Senior Executive Kim Niederman as New CEO
SaaS finance specialist Alec Kemp joins MaxContact to help drive high growth phase
Contact centre software specialist MaxContact has appointed Alec Kemp as Finance Director to steer the business through a period of rapid private-equity backed growth. Continue reading SaaS finance specialist Alec Kemp joins MaxContact to help drive high growth phase
Emotive Raises $50M Series B; Accelerates Growth of Conversational Text Message Platform
Emotive, the first and only conversational text message platform for eCommerce brands, announced that it has closed a Series B funding round of $50 million led by CRV, bringing the company’s valuation to $400 million. Continue reading Emotive Raises $50M Series B; Accelerates Growth of Conversational Text Message Platform
Mindsay Launches AI Chatbots on Genesys AppFoundry
Mindsay’s customer service automation platform is now available on Genesys® AppFoundry, the industry’s largest dedicated marketplace focused on customer experience solutions. Continue reading Mindsay Launches AI Chatbots on Genesys AppFoundry
Skipton Building Society Takes Workforce Management and Employee Engagement to the Cloud with NICE
NICE announced that Skipton Building Society has selected its cloud-based Workforce Management (WFM) and Employee Engagement Manager (EEM) offerings as a bundled solution for its contact centres. Continue reading Skipton Building Society Takes Workforce Management and Employee Engagement to the Cloud with NICE
Unbabel Customer Service Survey Highlights Shift to AI-Powered Translation Across Global Organizations
Unbabel, an AI-powered language operations platform that helps businesses deliver multilingual support at scale, has announced the release of a Customer Service (CS) Market Buyer Insights Report, a survey of decision-makers in the U.S., UK and Germany. Continue reading Unbabel Customer Service Survey Highlights Shift to AI-Powered Translation Across Global Organizations
Vonage Partners with VoiceSage to Help Businesses Transform Customer Engagement with Rich Media Messaging
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, is partnering with VoiceSage, a global proactive communications provider based in Ireland, UK, Spain and Dubai, to enable companies to transform their customer experiences through enhanced messaging powered by Vonage. Continue reading Vonage Partners with VoiceSage to Help Businesses Transform Customer Engagement with Rich Media Messaging
KONE Strengthens Its Partnership With Orange Business Services and Migrates Its Contact Centre Infrastructure to the Cloud
KONE, a global leader in the elevator and escalator industry, has strengthened its partnership with Orange Business Services by moving its global contact centre solution to the cloud. This is part of KONE’s ongoing commitment to delivering a high-quality end user experience worldwide. Continue reading KONE Strengthens Its Partnership With Orange Business Services and Migrates Its Contact Centre Infrastructure to the Cloud
RingCentral Introduces Direct Calls from Salesforce
RingCentral announced the release of in-app calling for Salesforce. The new feature enables sales agents to make, transfer, and control phone calls directly from Salesforce, resulting in increased productivity and efficiency, and empowering sales agents to drive improved customer engagement. Continue reading RingCentral Introduces Direct Calls from Salesforce
Odigo becomes Google Cloud Contact Center AI Partner
After two years as a Google Cloud Technology Partner, Odigo, a global leader in Contact Centre as a Service (CCaaS) solutions, is now a partner for Google Cloud’s Contact Center AI (CCAI) solution. Odigo further expands the geographical reach of Google Cloud’s conversational artificial intelligence (AI) products. Continue reading Odigo becomes Google Cloud Contact Center AI Partner
TTEC Named by Forbes Magazine as One of America’s Best Large Employers of 2021
TTEC, a leading digital Customer Experience as a Service (CXaaS) partner for many of the world’s most iconic and disruptive brands, announced it was named as one of America’s Best Employers of 2021 by Forbes magazine. Continue reading TTEC Named by Forbes Magazine as One of America’s Best Large Employers of 2021
Twilio’s Annual State of Customer Engagement Report Finds Digital Engagement Is Key to Business Survival in a Post-Pandemic World
Twilio, the leading cloud communications platform, released its second annual State of Customer Engagement Report. Continue reading Twilio’s Annual State of Customer Engagement Report Finds Digital Engagement Is Key to Business Survival in a Post-Pandemic World