Simply Business Boosts Consultant Engagement and Coaching with Noble Gamification

Noble Systems, a global leader in omnichannel contact centre technology solutions, is delighted that Simply Business, one of the UK’s largest business insurance providers, has chosen Noble Gamification to drive consultant engagement and ensure consistency of coaching and incentives across their different teams. Continue reading Simply Business Boosts Consultant Engagement and Coaching with Noble Gamification

LivePerson launches AI Annotator™, empowering brands to automate conversations at an unprecedented pace

LivePerson, a global leader in Conversational AI, announced the launch of AI Annotator™, a new tool automating brand-consumer conservations faster than ever before by harnessing the expertise of agents to improve Conversational AI. Continue reading LivePerson launches AI Annotator™, empowering brands to automate conversations at an unprecedented pace

Capita renews contract to support Northumbria Police with network services

Capita has secured a two-year contract renewal worth £740,000 to deliver managed wide area network (WAN) services to Northumbria Police. The WAN services enable the force to take emergency calls and mobilise resources to manage incidents, supporting communities within their service areas. Continue reading Capita renews contract to support Northumbria Police with network services

Lifesize Appoints Former 8×8 President, Cisco and Polycom Senior Executive Kim Niederman as New CEO

Lifesize, a leader and global provider of cloud contact centre and video meeting solutions in over 100 countries with 1700 channel partners, announced that its board of directors has appointed 30-year communications technology industry leader Kim Niederman as its new chief executive officer, effective immediately. Continue reading Lifesize Appoints Former 8×8 President, Cisco and Polycom Senior Executive Kim Niederman as New CEO