2020 has seen a wealth of new challenges arise for businesses but as we head to 2021 Koby Amedume, Director at NICE inContact looks at how optimising digital channels can enhance customer relationships and drive positive customer experiences… Continue reading Why modernisation is key to building relationships with customers in a digital-first world
Monthly Archives: December 2020
The Watches of Switzerland Group Launches Virtual Boutique in the UK with Vee24
Vee24, the leader in intelligent, conversational, multi-experience solutions, announced today that the Watches of Switzerland Group, a leading luxury watch specialist, is using the Vee24 platform to create a Virtual Boutique for customers seeking expert guidance and timepiece inspiration while shopping for luxury watch brands. Continue reading The Watches of Switzerland Group Launches Virtual Boutique in the UK with Vee24
Financial services sector wasting millions in unnecessary call centre volumes
A new research report from Go Inspire Group reveals that the UK financial services sector could be saving over £47 million every year from reduced call volumes by re-engineering how information is designed and presented. Continue reading Financial services sector wasting millions in unnecessary call centre volumes
Avaya Announces Solutions to Assist with COVID-19 Vaccine Rollout
Avaya, a global leader in solutions to improve and simplify communications and collaboration, announced a suite of digital communications solutions to address the unique challenges related to COVID-19 vaccine administration. Continue reading Avaya Announces Solutions to Assist with COVID-19 Vaccine Rollout
Genesys Announces COVID-19 Vaccine Rapid Response
Genesys®, the global leader in cloud customer experience and contact centre solutions, announced Genesys COVID-19 Vaccine Rapid Response. Continue reading Genesys Announces COVID-19 Vaccine Rapid Response
Unify Office by RingCentral Deployed by Atos to 30,000 Employees Across 20 Countries
RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions, announced that Atos SE, a global leader in digital transformation is deploying Unify Office by RingCentral to over 30,000 workers in over 20 countries. Continue reading Unify Office by RingCentral Deployed by Atos to 30,000 Employees Across 20 Countries
REPAY and LiveVox Announce Partnership to Enhance Customer Experience and Improve Agent Performance
Repay Holdings Corporation, a leading provider of vertically-integrated payment solutions, announced a technology integration with LiveVox, a next-generation contact centre platform. Continue reading REPAY and LiveVox Announce Partnership to Enhance Customer Experience and Improve Agent Performance