2020 has seen a wealth of new challenges arise for businesses but as we head to 2021 Koby Amedume, Director at NICE inContact looks at how optimising digital channels can enhance customer relationships and drive positive customer experiences… Continue reading Why modernisation is key to building relationships with customers in a digital-first world
Monthly Archives: December 2020
The Watches of Switzerland Group Launches Virtual Boutique in the UK with Vee24
Vee24, the leader in intelligent, conversational, multi-experience solutions, announced today that the Watches of Switzerland Group, a leading luxury watch specialist, is using the Vee24 platform to create a Virtual Boutique for customers seeking expert guidance and timepiece inspiration while shopping for luxury watch brands. Continue reading The Watches of Switzerland Group Launches Virtual Boutique in the UK with Vee24
Financial services sector wasting millions in unnecessary call centre volumes
A new research report from Go Inspire Group reveals that the UK financial services sector could be saving over £47 million every year from reduced call volumes by re-engineering how information is designed and presented. Continue reading Financial services sector wasting millions in unnecessary call centre volumes
Avaya Announces Solutions to Assist with COVID-19 Vaccine Rollout
Avaya, a global leader in solutions to improve and simplify communications and collaboration, announced a suite of digital communications solutions to address the unique challenges related to COVID-19 vaccine administration. Continue reading Avaya Announces Solutions to Assist with COVID-19 Vaccine Rollout
Genesys Announces COVID-19 Vaccine Rapid Response
Genesys®, the global leader in cloud customer experience and contact centre solutions, announced Genesys COVID-19 Vaccine Rapid Response. Continue reading Genesys Announces COVID-19 Vaccine Rapid Response
Unify Office by RingCentral Deployed by Atos to 30,000 Employees Across 20 Countries
RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions, announced that Atos SE, a global leader in digital transformation is deploying Unify Office by RingCentral to over 30,000 workers in over 20 countries. Continue reading Unify Office by RingCentral Deployed by Atos to 30,000 Employees Across 20 Countries
REPAY and LiveVox Announce Partnership to Enhance Customer Experience and Improve Agent Performance
Repay Holdings Corporation, a leading provider of vertically-integrated payment solutions, announced a technology integration with LiveVox, a next-generation contact centre platform. Continue reading REPAY and LiveVox Announce Partnership to Enhance Customer Experience and Improve Agent Performance
Zoomin raises $21M
Zoomin Software, the leading provider of knowledge orchestration solutions, announced that it has raised $21M to date, led by investors Bessemer Venture Partners, Salesforce Ventures and Viola Growth. Continue reading Zoomin raises $21M
Yeastar, Ursalink, and Milesight Announce Merger to Create the Next Tech Icon
Yeastar, the world’s leading provider of SME PBX systems, announced the merger with Ursalink, a global IoT solution provider, and Milesight, an AI-empowered video surveillance pioneer. Continue reading Yeastar, Ursalink, and Milesight Announce Merger to Create the Next Tech Icon
Q&A with Matt Parker, CEO at Babble
Matt Parker holds more than 20 years’ experience leading organisations that deliver business enablement solutions to companies around the globe. He has been a CEO for more than a decade and since 2016 has spearheaded leading technology business, Babble. Continue reading Q&A with Matt Parker, CEO at Babble
Sensée announces 200 new UK work-at-home contact centre jobs
Homeworking specialist Sensée is recruiting immediately for 200 new work-from-home roles. Continue reading Sensée announces 200 new UK work-at-home contact centre jobs
Five9 Announces Strategic Partnership with Conn3ct
Five9, a leading provider of the intelligent cloud contact centre, announced that the company is expanding its global presence by partnering with Conn3ct, a leading customer experience, unified communications, and network services communications provider for international businesses. Continue reading Five9 Announces Strategic Partnership with Conn3ct
Route 101 and Omilia Announce Disruptive New Partnership
Route 101, a leading cloud systems integrator of advanced customer service technology platforms and tools in the U.K., and Omilia, a global provider of Conversational AI solutions, announced an exciting new partnership. Continue reading Route 101 and Omilia Announce Disruptive New Partnership
Healthcare provider selects Sabio to deliver next generation contact centre support across Europe
A worldwide provider of health services has signed a three-year services contract with Sabio Group to deliver support for its European customer engagement technology platform. Continue reading Healthcare provider selects Sabio to deliver next generation contact centre support across Europe
RingCentral Launches Free Smart Video Meetings – Glip by RingCentral
RingCentral announced a new product in its product portfolio — RingCentral Glip™. RingCentral Glip Pro™ is a free, unlimited, easy-to-use solution that offers high quality and high-availability video and audio conferencing, seamlessly integrated with team messaging, file sharing, contact, task, and calendar management – resulting in a Smart Video Meetings™ experience. Continue reading RingCentral Launches Free Smart Video Meetings – Glip by RingCentral