Fuze, the leading cloud-based communications provider for the modern global enterprise, announced a series of new product features to enhance the Fuze Contact Center experience for agents and supervisors. Continue reading Fuze Enhances Customer Experience with New Contact Centre Updates and Partner Integration →

Bright Pattern, a leading provider of cloud-based omnichannel communication software for innovative companies, announces the release of its Mobile Agent Desktop App. The Mobile Agent Desktop Application brings the full power of the omnichannel agent desktop to your mobile device. Continue reading Bright Pattern Mobile Agent Desktop App Empowers Remote Contact Centre Agents and Employees Outside the Contact Centre to Improve the Customer Experience →