NICE inContact announced a new education series and resources to help companies apply self-service best practices using smarter artificial intelligence (AI) technology to meet consumer demand for faster, convenient experiences. Continue reading NICE inContact Helps Companies Apply Smarter AI to Improve Self-Service Experiences, Lower Operating Costs
Daily Archives: March 11, 2021
PCI Pal supports Royal Exchange Theatre with its payment security compliance
Manchester’s Royal Exchange Theatre has selected PCI Pal to securely manage telephone-based payments and refunds via its cloud-based Agent Assist solution and ensure it complies with PCI DSS rules. Continue reading PCI Pal supports Royal Exchange Theatre with its payment security compliance
IFS Launches IFS Cloud
IFS has launched IFS Cloud™, a single platform that innately connects all its products to deliver the end-to-end capabilities a company needs to orchestrate its customers, people and assets and deliver amazing Moments of Service. Continue reading IFS Launches IFS Cloud
Converge International Expands Services with Pegasystems and Virtusa
Virtusa Corporation, a global provider of digital strategy, digital engineering, and IT services and solutions, and Pegasystems, the software company that crushes business complexity, announced an agreement with Converge International, Australia’s largest provider of Employee Assistance Program (EAP) and employer-sponsored mental health and wellbeing services. Continue reading Converge International Expands Services with Pegasystems and Virtusa
New Data from Gladly Highlights Changing Customer Service Expectations Amid eCommerce Explosion
Gladly, the customer service platform that helps brands deliver a more personalized customer experience, released its fifth annual Customer Expectations Report, revealing what today’s consumer wants from brands, especially when shopping online. Continue reading New Data from Gladly Highlights Changing Customer Service Expectations Amid eCommerce Explosion
Pegasystems Appoints Three Strategic Hires to Support Sales and Ecosystem Growth
Pegasystems, the software company that crushes business complexity at the world’s leading enterprises, announced three new strategic hires to accelerate the company’s sales and ecosystem growth. Continue reading Pegasystems Appoints Three Strategic Hires to Support Sales and Ecosystem Growth