Calabrio, the customer experience intelligence company, uncovered new data regarding contact centres that shifted operations to the cloud during the pandemic. Continue reading Nearly Three-Quarters of Contact Centres That Moved to The Cloud Did So During the Pandemic. Here’s What They’re Expecting Next.
Daily Archives: March 30, 2021
Sitel Group® to Open Multilingual Services Hub in Athens, Greece with In-Person and At-Home Operations
Sitel Group®, a global leader in end-to-end customer experience (CX) products and solutions, announced it will open its first Greek contact centre in Athens and will hire 1,000 positions to meet the needs of rapid client growth across the world. Continue reading Sitel Group® to Open Multilingual Services Hub in Athens, Greece with In-Person and At-Home Operations
Airship Expands its Platform to Revolutionize Live Chat for Consumers and Brands
Customer engagement company Airship today announced the availability of Airship Live Chat — the industry’s first two-way chat solution that leverages the power of a leading mobile marketing automation platform to proactively create live customer conversations within mobile apps or SMS, increasing conversions, engagement and satisfaction. Continue reading Airship Expands its Platform to Revolutionize Live Chat for Consumers and Brands
78% of IT Leaders Plan to Increase Spending on Automation Initiatives Post-Pandemic
New research published by SnapLogic, provider of the #1 Intelligent Integration Platform, reveals that 78% of businesses plan to increase their spending on automation initiatives in the coming 12 months. Continue reading 78% of IT Leaders Plan to Increase Spending on Automation Initiatives Post-Pandemic
Voximplant Powers Enriched Customer Experiences with New Virtual Agent AI Capabilities that Integrate with Google Cloud Contact Center AI
Voximplant, a serverless communications platform with APIs, SDKs, and a no-code drag and drop contact centre, announced a significant enhancement to its Voximplant Platform with an integration to Google Cloud’s new Contact Center AI virtual agent platform, Dialogflow CX. Continue reading Voximplant Powers Enriched Customer Experiences with New Virtual Agent AI Capabilities that Integrate with Google Cloud Contact Center AI
IntelePeer and Enghouse Interactive Collaborate to Create Automated COVID-19 Vaccination Scheduling Solution for Rural Areas
IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, and Enghouse Interactive, a leading global contact centre and video solutions provider, have partnered to deploy an inbound COVID-19 vaccine scheduling hotline for households that may have trouble scheduling via the internet. Continue reading IntelePeer and Enghouse Interactive Collaborate to Create Automated COVID-19 Vaccination Scheduling Solution for Rural Areas