Forrester predicts that employment protection initiatives instituted during the pandemic will diminish incentives and further delay CIOs’ plans for automation across Europe. This is despite the fact that 76% of European organizations are already underprepared for automation compared to 65% in Asia Pacific and 73% in North America. Continue reading Forrester: 76% Of European CIOs Are Underprepared For Automation
Daily Archives: March 29, 2021
Babble strengthens cyber capabilities with acquisition of 81G Blue
Unified Comms, Contact Centre and Cyber Solutions provider, Babble, has announced the acquisition of 81G Blue. Continue reading Babble strengthens cyber capabilities with acquisition of 81G Blue
Global President and Chief Operating Officer appointed to the Leadership Team at Confirmit and FocusVision
Christopher Nagy and Giles Whiting have been appointed to the Leadership Team as Global President and Chief Financial Officer and, Chief Operating Officer respectively, for the newly merged businesses of Confirmit and FocusVision, two of the world’s leading research technology companies, combining to create a world class business that will reinvent the global insights industry. Continue reading Global President and Chief Operating Officer appointed to the Leadership Team at Confirmit and FocusVision
LiveVox Announces Platform Update to Leverage Data Insights and Collaboration to Deliver Enhanced Customer and Agent Experience
LiveVox, a leading cloud-based provider of customer service and digital engagement tools, has announced the release of the latest version of its industry-leading contact centre platform – version 15 – designed to meet the customer engagement needs of businesses competing in today’s experience-driven economy. Continue reading LiveVox Announces Platform Update to Leverage Data Insights and Collaboration to Deliver Enhanced Customer and Agent Experience
Khoros Joins Adobe Exchange Partner Program Empowering Brands to Provide Connected Digital Customer Experiences
Khoros, a global leader in digital-first customer engagement software and services, announced that it has joined the Adobe Exchange Partner Program as a Premier Partner. Continue reading Khoros Joins Adobe Exchange Partner Program Empowering Brands to Provide Connected Digital Customer Experiences