Mulberry selects SurveyMonkey’s GetFeedback platform to power its agile customer experience program

SurveyMonkey, a leader in agile software solutions for customer experience, market research, and survey feedback, announced that Mulberry, a global luxury lifestyle brand, has selected SurveyMonkey’s GetFeedback platform to power its customer experience (CX) program. Continue reading Mulberry selects SurveyMonkey’s GetFeedback platform to power its agile customer experience program

Zappix Partners with Lifesize to Provide Visual IVR Solutions

Zappix, the leading Visual IVR and Customer Self-Service Solutions provider, has partnered and integrated with Lifesize, a leader and global provider of cloud contact centre and video meeting solutions, to bring automation, artificial intelligence, and self-service to enterprise customer service communications. Continue reading Zappix Partners with Lifesize to Provide Visual IVR Solutions

Kitewheel Introduces New “Journey as a Service” Offering

Kitewheel, the leading solution provider for customer journey orchestration and analytics, announced its new Journey as a Service (JaaS) offering, an expansion of its services designed for mid-market businesses looking to deploy customer journey management tools for the first time to increase revenue and drive business success. Continue reading Kitewheel Introduces New “Journey as a Service” Offering

Talkdesk Announces CRO, CCO and International COO Appointments as Company Moves Into Next Phase of Growth, Global Expansion

Talkdesk®, the cloud contact centre for innovative enterprises, announced the appointment of three senior executives to further accelerate international growth across customer, revenue and market segments. Continue reading Talkdesk Announces CRO, CCO and International COO Appointments as Company Moves Into Next Phase of Growth, Global Expansion