New AI Workflow Capability for Avaya OneCloud CCaaS Infused with New Voice and Digital Engagement Features to Enhance Customer Experience

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, introduced new capabilities for Avaya OneCloud™ CCaaS that deliver better outcomes for customers by connecting voice, digital and AI applications using a single visual design environment. Continue reading New AI Workflow Capability for Avaya OneCloud CCaaS Infused with New Voice and Digital Engagement Features to Enhance Customer Experience

Qualtrics Introduces New Customer Care Command Center to Help Organizations Build and Retain High-Performing Customer Service Teams

Qualtrics, the world’s No. 1 Experience Management (XM) provider and creator of the XM category, announced the new Customer Care Command Center to help organizations improve customer service agent effectiveness by helping every agent tap into the hearts and minds of the customers they’re serving and take action to improve the experiences they deliver. Continue reading Qualtrics Introduces New Customer Care Command Center to Help Organizations Build and Retain High-Performing Customer Service Teams

GetFeedback from SurveyMonkey Adds New Listening, Analysis, and Automation Features to Simplify Customer Experience

SurveyMonkey, a leader in agile software solutions for customer experience, market research, and survey feedback, announced new product features within its multichannel customer experience (CX) platform, GetFeedback. Continue reading GetFeedback from SurveyMonkey Adds New Listening, Analysis, and Automation Features to Simplify Customer Experience

Sprinklr Helps PUMA Expand its Customer Experience Management Roadmap

Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced that global sports company PUMA is expanding its digital CXM roadmap on Sprinklr – creating a unified ecommerce experience that is driving increased sales and customer satisfaction. Continue reading Sprinklr Helps PUMA Expand its Customer Experience Management Roadmap

Digerati Technologies Launches Omnichannel Solution for Businesses of All Sizes

Digerati Technologies, a provider of cloud services specializing in UCaaS solutions for the small to medium-sized business market, announced that it has launched a contact centre solution that allows its business users to engage and communicate with their customers via Web Chat and through social media networks including Facebook, Twitter, and WhatsApp, all from a single cloud-based interface. Continue reading Digerati Technologies Launches Omnichannel Solution for Businesses of All Sizes

Copasa Selects DXC Technology to Lead Enterprise-wide Strategic Business Process System Transformation

DXC Technology, the world’s leading independent, end-to-end IT services company, has been chosen by Copasa (Companhia de Saneamento de Minas Gerais) to modernize and automate its strategic business processes for back office and commercial areas in an significant transformation initiative that aims to improve the water and sanitation infrastructure in Brazil. Continue reading Copasa Selects DXC Technology to Lead Enterprise-wide Strategic Business Process System Transformation

Guy’s and St Thomas’ NHS Foundation Trust Selects Nuance Dragon Medical One As Part of a Large-Scale Digital Transformation

Nuance announced that Guy’s and St Thomas’ NHS Foundation Trust (the Trust) chose Nuance® Dragon® Medical One speech recognition technology as part of its Apollo programme, an ambitious digital transformation strategy to reshape the way in which they deliver patient care. Continue reading Guy’s and St Thomas’ NHS Foundation Trust Selects Nuance Dragon Medical One As Part of a Large-Scale Digital Transformation

Sage launches Europe’s first peer-to-peer customer service platform for SMEs with Limitless

Sage, the market leader in cloud business management solutions, has launched a peer-to-peer (P2P) customer service platform in partnership with Limitless, to enhance its customer experience and enable small and medium size enterprises (SMEs) to recover stronger as UK lockdown measures lift. Continue reading Sage launches Europe’s first peer-to-peer customer service platform for SMEs with Limitless

DVLA chooses Wavenet to Transform their Contact Centre and drive their Digital Transformation Journey

Wavenet announced that DVLA has awarded Wavenet Limited a 5-year contract to transform Contact Centre services along with their back-office telephony. This work will be delivered through the Telephony and Communications Technology Project, which sits under the Employee Experience Programme. Continue reading DVLA chooses Wavenet to Transform their Contact Centre and drive their Digital Transformation Journey

Neos Networks reinvigorates enterprise communications with launch of Unified Communications services

Neos Networks, one of the UK’s leading connectivity providers, announces the launch of its cloud-based Unified Communications as a Service (UCaaS) solution, providing UK businesses with an enterprise-grade, robust, secure and reliable platform.’ Continue reading Neos Networks reinvigorates enterprise communications with launch of Unified Communications services

Verint Launches Low-Code Intelligent Virtual Assistant for Customer Engagement

Verint®, the Customer Engagement Company™, announced Verint Intelligent Virtual Assistant Professional (IVA Pro) Package™, a low-code conversational artificial intelligence (AI) offering that can rapidly turn existing conversation data into automated self-service experiences. Continue reading Verint Launches Low-Code Intelligent Virtual Assistant for Customer Engagement

Introducing Talkdesk Workspace, a Customizable Interface Designed to Enable a Better Way to Deliver Superior Customer Experiences in Contact Centres

Talkdesk®, the global customer experience leader for customer-obsessed companies, launched Talkdesk Workspace, a unified and customizable platform that brings all customer experience (CX) applications on a single screen. Continue reading Introducing Talkdesk Workspace, a Customizable Interface Designed to Enable a Better Way to Deliver Superior Customer Experiences in Contact Centres