8×8, a leading integrated cloud communications platform, announced the appointment of Amritesh Chaudhuri (Amrit) as Executive Vice President and Chief Marketing Officer, effective March 1, 2021. Continue reading 8×8 announces appointment of new CMO
Daily Archives: March 4, 2021
Observe.AI Announces New AI-Powered Agent Performance & Coaching Suite to Drive Remote Work Future
Observe.AI, a leader in Contact Center AI, unveiled its new AI-powered Agent Performance & Coaching product line that empowers CX leaders to make data-driven coaching decisions that impact supervisors, quality analysts, and agents. Continue reading Observe.AI Announces New AI-Powered Agent Performance & Coaching Suite to Drive Remote Work Future
Inbenta Announces Newest Solution: Conversational AI Search With a Focus On Sales
Inbenta Technologies, a global leader in Symbolic AI-based Customer Interactions applications (AI and natural language processing products) has rolled out its newest solution to increase revenue rates with Conversational AI Search. Continue reading Inbenta Announces Newest Solution: Conversational AI Search With a Focus On Sales
Israel’s Social Security Administration Doubles Customer Service Capability, Enables Remote Work for 700 Agents with Avaya Contact Centre Solutions
Avaya, a global leader in solutions to enhance and simplify communications and collaboration, has enabled Israel’s Social Security Administration to successfully adopt remote work capabilities, expand contact centre operations, and double the number of calls handled by its agents with Avaya OneCloud contact centre. Continue reading Israel’s Social Security Administration Doubles Customer Service Capability, Enables Remote Work for 700 Agents with Avaya Contact Centre Solutions
NICE Actimize and Finastra Announce Partnership to Provide Xceed Cloud-Native Platform to Finastra’s Customers
NICE Actimize, a NICE business, and the industry leader in financial crime and compliance solutions, announced a partnership with Finastra, one of the world’s largest providers of financial technology solutions. Continue reading NICE Actimize and Finastra Announce Partnership to Provide Xceed Cloud-Native Platform to Finastra’s Customers