UserTesting’s Eighth Annual CX Survey Reveals That Customer Empathy Is No Longer Optional

UserTesting, a leading provider of on-demand human insights, today released new data identifying how the pandemic has put customer experience (CX) and empathy centre stage. Findings show that businesses are in one of two categories, those doubling down on CX and those scaling back on it, and that customer feedback collection is on the rise, with 72 percent of organizations stating that they plan to increase their investments in 2021. Continue reading UserTesting’s Eighth Annual CX Survey Reveals That Customer Empathy Is No Longer Optional

New Study from Qualtrics Reveals How CIOs are Future-Proofing the Workforce Technology Experience

New research released from Qualtrics reveals how IT executives and senior technology leaders in Europe are playing a critical role in helping their workforce navigate the global pandemic and driving employee engagement, enablement, and productivity. Continue reading New Study from Qualtrics Reveals How CIOs are Future-Proofing the Workforce Technology Experience

Speechmatics launches on the Microsoft Azure Marketplace to offer any-context speech recognition technology at scale

Speechmatics, a UK leader in any-context speech recognition technology has announced its launch on the Microsoft Azure Marketplace, the premier destination for all software needs, and is certified and optimized to run on Azure. Continue reading Speechmatics launches on the Microsoft Azure Marketplace to offer any-context speech recognition technology at scale

Nuance Voice Biometrics Technology Strengthens Bank Australia’s Authentication and Security Processes

Nuance announced that Bank Australia, one of Australia’s leading customer-owned banks, has deployed Nuance Gatekeeper, the world’s most advanced biometrics solution for authentication and fraud detection to improve the customer experience. Continue reading Nuance Voice Biometrics Technology Strengthens Bank Australia’s Authentication and Security Processes