inConcert Commended by Frost & Sullivan for Enhancing Customer Service with its End-to-End Omnichannel Contact Center Solution

Based on its recent analysis of the European Contact Center-as-a-Service (CCaaS) market, Frost & Sullivan recognizes inConcert with the 2020 European Enabling Technology Leadership Award. Continue reading inConcert Commended by Frost & Sullivan for Enhancing Customer Service with its End-to-End Omnichannel Contact Center Solution

TELUS International completes acquisition of Lionbridge AI

TELUS International, a leading digital customer experience (CX) innovator that designs, builds, and delivers next-generation solutions for global and disruptive brands, announced the final completion of the December 31, 2020 closing of its previously announced acquisition of a 100% interest in Lionbridge AI, following the clearance of the acquisition by the Committee on Foreign Investment in the United States (CFIUS). Continue reading TELUS International completes acquisition of Lionbridge AI

Five9 Inference Studio Named a Leader in the 2021 Opus Research Decision Makers’ Guide to Enterprise Intelligent Virtual Assistants

Five9, an industry-leading provider of the intelligent cloud contact centre, announced that Five9 Inference Studio has been recognized as a leader in the 2021 Opus Research “Decision Makers’ Guide to Enterprise Intelligent Virtual Assistants” – with a perfect score for “Track Record” which Opus Research defines as covering market credibility, deployment strategy, reach and effectiveness, ability to show multiple deployments, operating history, coverage across verticals, references, and enterprise-scale maturity. Continue reading Five9 Inference Studio Named a Leader in the 2021 Opus Research Decision Makers’ Guide to Enterprise Intelligent Virtual Assistants

ContactEngine named by the Financial Times as one of Europe’s fastest-growing companies

ContactEngine, the proactive conversational AI technology used by large corporations across industries to automate customer communications, has been identified in the Financial Times 1000 ranking as one of Europe’s fastest-growing companies for the second year in a row. Continue reading ContactEngine named by the Financial Times as one of Europe’s fastest-growing companies