Gamma Communications plc (“Gamma”), a leading technology-based provider of communication services, launched their cloud-based omnichannel contact centre solution, Horizon Contact, to help small and medium-sized businesses (SMEs) optimise their customer interactions. Continue reading Gamma launches new cloud contact centre solution for SMEs →

Genesys®, a global leader in cloud customer experience and contact center solutions, reported fiscal year 2021(1) was a record-setting period for its cloud business. New bookings increased nearly 130 percent for Genesys Cloud™ and more than 70 percent for Genesys Engage™ cloud and subscription year over year. Continue reading Genesys Announces Record-Setting Cloud Business Growth →

Based on its recent analysis of the European Contact Center-as-a-Service (CCaaS) market, Frost & Sullivan recognizes inConcert with the 2020 European Enabling Technology Leadership Award. Continue reading inConcert Commended by Frost & Sullivan for Enhancing Customer Service with its End-to-End Omnichannel Contact Center Solution →