NICE announced that BT has selected its Nexidia Analytics and Engage solutions to drive exceptional customer and employee experiences and increase operational efficiencies. Continue reading NICE Powers Agile Customer and Employee Experience Excellence for BT
Daily Archives: March 17, 2021
Alorica and Talkdesk announce strategic partnership to deploy next generation of customer experience
Alorica, a global leader in customer experience (CX) solutions, and Talkdesk®, Inc., the leading cloud contact centre for innovative enterprises, announced a strategic partnership to deliver turnkey CX solutions. Continue reading Alorica and Talkdesk announce strategic partnership to deploy next generation of customer experience
MaxContact integrates award-winning speech analytics to help businesses improve customer experience and reduce churn
Manchester-based Contact Centre software company MaxContact has partnered with Avoira to integrate powerful speech analytics into its industry-leading contact centre solution. Continue reading MaxContact integrates award-winning speech analytics to help businesses improve customer experience and reduce churn
Noble IVR with Automated Callback Services is a 2021 CUSTOMER Product of the Year
Noble Systems, a global leader in omnichannel contact centre technology solutions, is the recipient of TMC’s “2021 CUSTOMER Product of the Year Award” for Noble® IVR Virtual Assistant. The award is presented by CUSTOMER magazine. Continue reading Noble IVR with Automated Callback Services is a 2021 CUSTOMER Product of the Year
TTEC EMEA Named Best New Contact Centre by the European Contact Centre and Customer Service Awards
TTEC, one of the largest, global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, has been awarded 2 awards in recognition of delivering the best new contact centre and response to a crisis in partnership with Volkswagen Group UK, after being named finalist across 6 categories at the 2020 European Contact Centre and Customer Service Awards (ECCCSA), held in a virtual ceremony. Continue reading TTEC EMEA Named Best New Contact Centre by the European Contact Centre and Customer Service Awards
Legacy IVRs Fail to Deliver Good Experiences, Underscoring Need for Digitalization
eGain, the leading cloud platform for customer engagement automation, announced the results of their survey on customer experiences with IVR systems. The central finding was that legacy IVRs frustrate customers due to long hold times and their inability to resolve queries. Continue reading Legacy IVRs Fail to Deliver Good Experiences, Underscoring Need for Digitalization