LogMeIn, makers of remote and flexible work tools enabling the work-from-anywhere era, has released major updates to its Unified Communications & Collaboration (UCC) product, GoToConnect, including a refreshed mobile experience, updates to its Cloud Contact Center as a Service (CCaaS) solutions, new native integrations with Microsoft Teams, bundling options that bring together other LogMeIn products like LastPass, GoToWebinar, GoToAssist and more. Continue reading LogMeIn Refreshes GoToConnect To Support Permanent Shift to Flexible Work
Daily Archives: March 9, 2021
NICE inContact CXone Adds First-of-its-Kind AI to Drive Higher CSAT and Lower Service Cost
NICE inContact, a NICE business, announced the Spring 2021 release of CXone, which adds first-of-its-kind artificial intelligence (AI) innovations with Real-Time Interaction Guidance for agents, expands self-service capabilities, extends its digital-first reach, and empowers highly effective work-from-anywhere teams. Continue reading NICE inContact CXone Adds First-of-its-Kind AI to Drive Higher CSAT and Lower Service Cost
EBI.AI launches Community AI with cost-effective AI assistants for local councils
One of the UK’s leading conversational AI companies, EBI.AI, has launched a new service to help local councils struggling to cope with a high volume of repetitive calls about community services like missed bin collections and parking charges. Continue reading EBI.AI launches Community AI with cost-effective AI assistants for local councils
Infobip full offering of Customer Engagement and Service solutions now available on Microsoft Azure
Global cloud communications company, Infobip announces its full Communications Platform as-a-Service offering is now available on Microsoft Azure, thereby extending the enterprise customer base globally for Infobip – particularly in the finance, eCommerce and retail sectors, and allow it to expand its core market footprint. Continue reading Infobip full offering of Customer Engagement and Service solutions now available on Microsoft Azure
EIB provides $9.1 million to Artificial Intelligence Software Innovator Cortical.io
The European Investment Bank (EIB) is providing $9.1 million to Cortical.io AG, an Austrian software company developing innovative artificial intelligence technology based on a Natural Language Understanding (NLU) approach that can interpret and process human language text. Continue reading EIB provides $9.1 million to Artificial Intelligence Software Innovator Cortical.io
Glassbox Now Supports More than 1 Trillion Customer Journeys Annually; Celebrates Year of Growth, Momentum & Rebranding
Glassbox, the leading Digital Experience analytics provider for web and mobile applications, announced another year of significant growth and a milestone of supporting more than one trillion digital journeys annually. In 2020, the company saw additional investment, strategic personnel appointments and business growth. Continue reading Glassbox Now Supports More than 1 Trillion Customer Journeys Annually; Celebrates Year of Growth, Momentum & Rebranding