Observe.AI, a leader in Contact Center AI, announced the hiring of contact centre industry veteran, Jon Heaps, as Vice President of Channel. Heaps is a seasoned channel leader who has helped accelerate businesses including Talkdesk, ShoreTel, and NICE InContact, and has spent more than two decades moving hundreds of contact centres to the cloud. Continue reading Observe.AI Adds Jon Heaps as Vice President of Channel →