Avtex, a TTEC Digital company, announced its new software product, OneView, which allows agents to service customers on Genesys Cloud channels embedded directly into Salesforce. It is now available on Genesys AppFoundry, the industry’s largest dedicated marketplace focused on customer experience solutions. Continue reading Avtex OneView Now Available on Genesys AppFoundry →

TTEC, a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, announced that VoiceFoundry, a TTEC Digital Company, will enter the Canadian market in collaboration with Amazon Web Services (AWS) and its cloud contact centre service Amazon Connect. Continue reading TTEC’s VoiceFoundry Uses Amazon Connect to Enhance Customer Experience Excellence in Canada →