Nissan Europe and Nissan United Partner with Limitless, Amplify.ai and Facebook Messenger to Drive Innovative Peer-to-Peer Gig Engagement

Nissan Europe announced the launch of the GigCX peer-to-peer support for pre-sale queries surrounding its Nissan LEAF®, which has set a new standard in the growing market for mainstream electric vehicles. Continue reading Nissan Europe and Nissan United Partner with Limitless, Amplify.ai and Facebook Messenger to Drive Innovative Peer-to-Peer Gig Engagement

Global Data from IBM Points to AI Growth as Businesses Strive for Resilience

New market research commissioned by IBM found that almost one-third of IT professionals surveyed globally say their business is now using artificial intelligence (AI), with 43 percent reporting that their company has accelerated their rollout of AI as a result of the COVID-19 pandemic. Continue reading Global Data from IBM Points to AI Growth as Businesses Strive for Resilience

Concentrix Customer Feedback Management Platform Recognized as a Strong Performer by Independent Research Firm

Concentrix Corporation, a leading global provider of customer experience (CX) services and technologies, announced it has been named a strong performer in The Forrester WaveTM: Customer Feedback Management Platforms, Q2 2021 report. Continue reading Concentrix Customer Feedback Management Platform Recognized as a Strong Performer by Independent Research Firm

8×8 Delivers Industry-First Cloud Phone and Contact Centre Solution for Multinational Organisations in China

8×8, a leading integrated cloud communications platform, announced that the 8×8 integrated unified communications and contact centre product is the industry’s first cloud phone and customer engagement solution to support multinational enterprises operating in Mainland China. Continue reading 8×8 Delivers Industry-First Cloud Phone and Contact Centre Solution for Multinational Organisations in China