What does it mean to be a Connected Enterprise and does it really matter? Ross Daniels at Calabrio believes it’s a great aspiration for all modern organisations and presents a unique opportunity to elevate the status of the contact centre… Continue reading Top Three Characteristics of a Connected Enterprise
Daily Archives: May 12, 2021
Nissan Europe and Nissan United Partner with Limitless, Amplify.ai and Facebook Messenger to Drive Innovative Peer-to-Peer Gig Engagement
Nissan Europe announced the launch of the GigCX peer-to-peer support for pre-sale queries surrounding its Nissan LEAF®, which has set a new standard in the growing market for mainstream electric vehicles. Continue reading Nissan Europe and Nissan United Partner with Limitless, Amplify.ai and Facebook Messenger to Drive Innovative Peer-to-Peer Gig Engagement
Content Guru Unveils New Partnership with Wavenet, Announces Major Joint Win
Europe’s leader in cloud contact centre technology, Content Guru, announced its exciting new partnership with prominent British managed-services provider, Wavenet. The move is part of Content Guru’s ongoing strategy of integrating with high-value partners in key markets. Continue reading Content Guru Unveils New Partnership with Wavenet, Announces Major Joint Win
Global Data from IBM Points to AI Growth as Businesses Strive for Resilience
New market research commissioned by IBM found that almost one-third of IT professionals surveyed globally say their business is now using artificial intelligence (AI), with 43 percent reporting that their company has accelerated their rollout of AI as a result of the COVID-19 pandemic. Continue reading Global Data from IBM Points to AI Growth as Businesses Strive for Resilience
LogMeIn to Help Businesses Reach Larger Audiences with GoToWebinar Live Streaming
LogMeIn, makers of remote and flexible work tools enabling the work-from-anywhere era, has today announced the capability to livestream GoToWebinar on third-party social platforms. These days work happens anywhere with a decent internet connection. Continue reading LogMeIn to Help Businesses Reach Larger Audiences with GoToWebinar Live Streaming
Concentrix Customer Feedback Management Platform Recognized as a Strong Performer by Independent Research Firm
Concentrix Corporation, a leading global provider of customer experience (CX) services and technologies, announced it has been named a strong performer in The Forrester WaveTM: Customer Feedback Management Platforms, Q2 2021 report. Continue reading Concentrix Customer Feedback Management Platform Recognized as a Strong Performer by Independent Research Firm