The overwhelming majority (91%) of contact centre professionals, polled in a new survey commissioned by Enghouse Interactive, say they are likely to leave their role in 2021, with nearly half (48%) of these staff revealing stress or emotional burnout is likely to play a role in their decision. Continue reading Research: 91% of contact centre staff set to leave jobs this year
Daily Archives: May 17, 2021
Enreach acquires Benemen
Enreach, the fast-growing unified communications group backed by investment company Waterland, takes another big step as a leading European player by entering new markets in the Nordics and targeting higher end mid-market and enterprise customers with the addition of Benemen Oy (‘Benemen’). Continue reading Enreach acquires Benemen
Content Guru’s storm® solution Verified as Citrix® Ready
Global cloud contact centre and customer experience technology provider, Content Guru, announced that its storm cloud communications solution has been verified as Citrix Ready. Continue reading Content Guru’s storm® solution Verified as Citrix® Ready
80% of CX Professionals Believe AI Will Provide a Better Contact Centre Experience
Talkdesk®, the global customer experience leader for customer-obsessed companies, released its new research report, “The Future of AI in the Contact Center,” revealing 80% of CX professionals believe AI will provide a better contact centre experience. The report explores the key drivers, challenges and expectations of AI growth and adoption in the coming years. Continue reading 80% of CX Professionals Believe AI Will Provide a Better Contact Centre Experience
Enghouse Signs $29 Million Agreement With Norwegian Government To Provide National Emergency Fire Services Technology System
Enghouse Systems announced it has signed a contract with the Norwegian government to deliver state-of-the-art technology solutions for all of the country’s regional Emergency Fire Control Rooms. Continue reading Enghouse Signs $29 Million Agreement With Norwegian Government To Provide National Emergency Fire Services Technology System