Genesys®, a global leader in cloud customer experience and contact centre solutions, has completed its acquisition of Bold360 from LogMeIn, advancing its Experience as a Service(SM) vision. Bold360 is known for its leading digital capabilities, including conversational AI, dynamic knowledge base and intuitive agent experience. Continue reading Genesys Completes Acquisition of Bold360 from LogMeIn
Daily Archives: May 6, 2021
8×8 Enhances Microsoft Teams with New Integrated Business Messaging Features
8×8, a leading integrated cloud communications platform, announced that the new 8×8 Voice for Microsoft Teams app has added Short Message Service (SMS), Multimedia Messaging Service (MMS) and fax capabilities to further extend the Teams experience for users. Continue reading 8×8 Enhances Microsoft Teams with New Integrated Business Messaging Features
GNC Leverages Verint Experience Management to Provide Exceptional Digital Customer Experience
Verint® announced that global wellness brand GNC is leveraging Verint Experience Management as an investment in its omnichannel strategy to provide consumers with the ultimate shopping experience. Continue reading GNC Leverages Verint Experience Management to Provide Exceptional Digital Customer Experience
Babble grows in the healthcare and travel sectors with acquisition of Sesui
Unified Comms, Contact Centre and Cyber Solutions provider, Babble, has announced the acquisition of Sesui. Specialising in fully managed CCaaS solutions, Sesui brings 50 new customers, with sector focus in healthcare and travel, to Babble’s expanding customer portfolio. Continue reading Babble grows in the healthcare and travel sectors with acquisition of Sesui