Zoom Video Communications, announced Zoom Events, an all-in-one platform with the power to produce interactive and engaging virtual experiences, available this summer. Continue reading Zoom Announces Zoom Events Platform for Virtual Experiences
Daily Archives: May 24, 2021
Invoca Acquires DialogTech
Invoca, the leader in conversation intelligence for revenue teams, today announced that it has acquired DialogTech, an AI-powered call tracking and analytics solution for marketers, in a combined cash and stock deal. With this acquisition, Invoca extends its leadership in the $4.8 billion conversation intelligence market and is on track to exceed $100 million in revenue. Continue reading Invoca Acquires DialogTech
Yext Launches Support Answers to Streamline Resolution Process for Customers and Agents
Yext, the AI Search Company, today launched Support Answers, a suite of enterprise search solutions built for customer support teams. Continue reading Yext Launches Support Answers to Streamline Resolution Process for Customers and Agents
Alvaria Inherits The Forum Award Wins for Aspect Software and Noble Systems
Alvaria, a global leader in customer experience and workforce engagement technology solutions, is delighted to inherit recognition in two categories in the prestigious 2021 Supplier and Client Partnership Awards: Operational Transformation with Hoist Finance and Aspect Software, and Workforce Optimisation with Capquest, part of Arrow Global Group plc., and Noble Systems. Continue reading Alvaria Inherits The Forum Award Wins for Aspect Software and Noble Systems
CallMiner Introduces the Open Voice Transcription Standard (OVTS)
CallMiner, the leading provider of conversation analytics to drive business improvement, introduced the Open Voice Transcription Standard (OVTS), a standard programming framework that enables organizations to leverage their existing or preferred speech recognition vendor with CallMiner. Continue reading CallMiner Introduces the Open Voice Transcription Standard (OVTS)