Aspect Software will merge with Noble Systems to form Alvaria™, (pronounced: ahl-vahr-ee-uh), a new global company delivering optimized customer experience and workforce engagement software and cloud services technology solutions. Continue reading Aspect Software Announces Merger With Noble Systems
Daily Archives: May 11, 2021
BT invests in landmark new Dundee office development
BT has announced plans to develop a brand new, multi-million pound contact centre in Dundee which will become the new home to around 1,000 employees. The new office will be at West Marketgait in the heart of the city centre, close to the waterfront and part of a £1bn regeneration area. Continue reading BT invests in landmark new Dundee office development
NICE Revolutionizes Contact Centre Recording with the Launch of InterACT, the Industry’s Only AI-Powered Agile Recording Solution
NICE announced it is transforming the way contact centres manage interaction recording with the launch of InterACT. A new AI-powered recording solution, InterACT automates end-to-end recording decisioning processes, dramatically reducing manual configurations, saving time and reducing human error. Continue reading NICE Revolutionizes Contact Centre Recording with the Launch of InterACT, the Industry’s Only AI-Powered Agile Recording Solution
Scorebuddy Announces Acquisition of CxMoments: A Fully Integrated Text Analytics Solution for Call Centres
Scorebuddy, the best-in-class contact centre quality assurance platform provider announced that it has acquired CX Moments, a fully integrated text analytics solution that uses AI and machine learning to mine text data and customer conversations delivering critical, data-driven insights and exposing the reasons why customers contact you. Continue reading Scorebuddy Announces Acquisition of CxMoments: A Fully Integrated Text Analytics Solution for Call Centres
Infobip establishes hold in US cloud communication software with OpenMarket
Infobip Group, a global cloud communications company, having earlier this year completed the acquisition of long-established US messaging heavyweight OpenMarket,has moved quickly to deliver on the value proposition of the combination, resulting in Q1 [year-over-year] revenue growth of 57%. Continue reading Infobip establishes hold in US cloud communication software with OpenMarket
Infobip Acquires SMS Firewall Business Anam to Create Outstanding Secure Messaging Solutions for Mobile Operators
Infobip Group, a global cloud communications platform company for businesses, and leader in telecom solutions announces it has acquired the number one SMS firewall service provider Anam, combining strengths in messaging security and monetisation, to provide an exceptional portfolio of services that will benefit operators and subscribers alike. Continue reading Infobip Acquires SMS Firewall Business Anam to Create Outstanding Secure Messaging Solutions for Mobile Operators