Capita expands partnership with Southern Water to deliver new customer service technology

Capita announces that it has signed a contract expansion with Southern Water to provide several new technology solutions to their existing customer service contract. Capita will integrate a range of new AI technologies into Southern Water’s services and systems, providing a faster and more seamless service to its customers. Continue reading Capita expands partnership with Southern Water to deliver new customer service technology

Sensée wins Remote Team Communication & Collaboration category of the 2021 UK National Innovation Awards

Sensée is delighted to announce that its LiveDesk™ Digital Workplace Creation Tool was named Remote Team Communication & Collaboration innovation of the year at the 2021 National Innovation Awards. The winners were announced at a virtual gala event on 11th May. Continue reading Sensée wins Remote Team Communication & Collaboration category of the 2021 UK National Innovation Awards

8×8 Announces Experience Communications as a Service (XCaaS) to Help Organizations Meet New Work Requirements

8×8, a leading integrated cloud communications platform provider, announced Experience Communications as a Service (XCaaS), a cloud communications deployment model that erases the boundary between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). Continue reading 8×8 Announces Experience Communications as a Service (XCaaS) to Help Organizations Meet New Work Requirements