Businesses risk losing customers due to inconsistencies in the efficiency and quality of service across channels, according to new research by Pegasystems, the software company that crushes business complexity. Continue reading New Research Uncovers Customer Service Inflection Point Sparked by Pandemic Challenges
Daily Archives: May 20, 2021
TTEC EMEA Win 2 Customer Centricity Awards as they are recognised for Best Employee Engagement and Best Contact Centre at the World Series 2021
TTEC, one of the largest global CX technology and services innovators for end-to-end, digital CX solutions, has been awarded 2 awards in recognition of being one of the most customer centric organisations after being named finalist in 3 categories. Continue reading TTEC EMEA Win 2 Customer Centricity Awards as they are recognised for Best Employee Engagement and Best Contact Centre at the World Series 2021
Macquarie Invests in Wavenet Replacing Beech Tree
Private equity investor Beech Tree has agreed the sale of Wavenet, a leading cloud telecoms, IT and technology managed services provider, to Macquarie Capital Principal Finance (Macquarie Capital). Continue reading Macquarie Invests in Wavenet Replacing Beech Tree
TELUS International Deploys Verint Workforce Engagement on Google Cloud’s Platform Worldwide
Verint® announced TELUS International has upgraded to the newest version of Verint Workforce Engagement, part of the Verint Customer Engagement Cloud Platform* deployed on Google Cloud’s platform. Continue reading TELUS International Deploys Verint Workforce Engagement on Google Cloud’s Platform Worldwide
Medallia Unveils New Developer and Mid-Market Customer Experience Platforms
Medallia, the global leader in customer and employee experience, announced the launch of two new platforms, the Medallia Developer Platform and Medallia Go, an out-of-the-box customer experience platform for mid-size brands that is available now for select industries. Continue reading Medallia Unveils New Developer and Mid-Market Customer Experience Platforms
Royal United Hospitals Bath NHS Foundation Trust upgrades communications system with Cinos
The Royal United Hospitals Bath NHS Foundation Trust has announced it is working with Cinos to modernise its unified communications platform.The Cisco-powered unified communications platform will provide and combine multiple communications channels for the Trust’s 6,500 employees, such as voice, video, personal and team messaging, voicemail, and content sharing. Continue reading Royal United Hospitals Bath NHS Foundation Trust upgrades communications system with Cinos