NICE Launches Enlighten AI Routing, Innovating CX with Next-Gen Intelligence

NICE announced the launch of NICE Enlighten AI Routing, enabling hyper-personalized, next-gen experiences in real-time. Powered by data from NICE Enlighten AI and infused with customer available data sources, NICE Enlighten AI Routing understands the holistic CX needs of the customer and identifies the best attributes to match the customer with the optimal agent in real-time. Continue reading NICE Launches Enlighten AI Routing, Innovating CX with Next-Gen Intelligence

VCC Live partners DIDWW to extend its contact centre services reach

VCC Live, a provider of innovative cloud-based contact centre software for inbound, outbound and omnichannel contact centres, has announced a strategic partnership with DIDWW, a global telecoms operator that offers premium quality VoIP communication and SIP trunking services for businesses and telecom carriers worldwide. Continue reading VCC Live partners DIDWW to extend its contact centre services reach