Yext, the AI Search company, has announced the results of research that reveals that UK businesses could be putting their post-pandemic recovery at risk by failing to effectively communicate with customers. Continue reading Businesses fail to prioritise Customer Engagement in post-pandemic recovery
Daily Archives: May 25, 2021
NICE Launches Enlighten AI Routing, Innovating CX with Next-Gen Intelligence
NICE announced the launch of NICE Enlighten AI Routing, enabling hyper-personalized, next-gen experiences in real-time. Powered by data from NICE Enlighten AI and infused with customer available data sources, NICE Enlighten AI Routing understands the holistic CX needs of the customer and identifies the best attributes to match the customer with the optimal agent in real-time. Continue reading NICE Launches Enlighten AI Routing, Innovating CX with Next-Gen Intelligence
Infobip launches MVNO offering in Europe
Global cloud communications company Infobip has today announced its full range of CPaaS solutions are available for Mobile Virtual Network Operators (MVNOs). The offering comes in a bid to ensure all telco providers can provide an exceptional customer experience while lowering operational costs. Continue reading Infobip launches MVNO offering in Europe
Genesys appoints Helen Briggs as Senior Vice President and General Manager for EMEA
Genesys, a global leader in cloud customer experience and contact centre solutions, announced Helen Briggs was appointed as senior vice president and general manager of the Europe, Middle East and Africa (EMEA) region. Continue reading Genesys appoints Helen Briggs as Senior Vice President and General Manager for EMEA
Europa Reveals £1m Infrastructure Investment
Europa Contact Centre, the multi-channel outsource contact centre, has concluded their 12 month technology upgrade project. The investment, a culmination of an 18 month business review and development project, is the largest investment since the centre, based in Kent was acquired in 2019 and rebranded as Europa Contact Centre. Continue reading Europa Reveals £1m Infrastructure Investment
Large Latin American Financial Institution Moves 10,000 Agents to NICE CXone
NICE CXone announced one of the largest financial institutions in Latin America has chosen CXone, the industry’s most proven, complete and smart customer experience platform, for a comprehensive move of 10,000 agents to the cloud. Continue reading Large Latin American Financial Institution Moves 10,000 Agents to NICE CXone