Blue Prism Announces Comprehensive New Enterprise Contact Centre Offering with Amazon Connect

Blue Prism® announced the availability of Blue Prism Service Assist on Amazon Web Services (AWS) – a comprehensive, no-code, intelligent automation contact centre solution that combines intelligent digital workers and native AWS services so enterprises can deliver faster, more efficient, and more engaging customer experiences. Continue reading Blue Prism Announces Comprehensive New Enterprise Contact Centre Offering with Amazon Connect

Amdocs Provides Business Continuity for BT’s Mobile Customers to Enjoy Secure Remote Digital Engagement

Amdocs, a leading provider of software and services to communications and media companies, and BT, one of the world’s leading communications services companies, announced that in addition to their existing multi-year managed services agreement, BT has implemented Amdocs’ and Lightico’s real-time digital interaction platform across its contact centres, to enable business operations to be conducted digitally and remotely in the cloud. Continue reading Amdocs Provides Business Continuity for BT’s Mobile Customers to Enjoy Secure Remote Digital Engagement

Kaleyra to Acquire Mobile Messaging Solution Provider mGage

Kaleyra, a rapidly growing cloud communications software provider delivering a secure system of application programming interfaces (APIs) and connectivity solutions in the API/Communications Platform as a Service (CPaaS) market, announced it has signed a definitive agreement to acquire mGage, a leading global mobile messaging provider for $215 million in cash and Kaleyra common stock. Continue reading Kaleyra to Acquire Mobile Messaging Solution Provider mGage

Khoros Brings More Power to Digital Leaders With AI-Powered Insights and Innovation to Drive Deeper Connection and Exceptional CX

Khoros, award-winning leader in digital-first customer engagement software and services, announced its 2021 Spring Innovation Release. The release features exciting new capabilities across the platform, including AI-powered tools for safer, smarter online communities, easier-to-access customer insights, and seamless workflows for paid and organic social media efforts. Continue reading Khoros Brings More Power to Digital Leaders With AI-Powered Insights and Innovation to Drive Deeper Connection and Exceptional CX