Blue Prism® announced the availability of Blue Prism Service Assist on Amazon Web Services (AWS) – a comprehensive, no-code, intelligent automation contact centre solution that combines intelligent digital workers and native AWS services so enterprises can deliver faster, more efficient, and more engaging customer experiences. Continue reading Blue Prism Announces Comprehensive New Enterprise Contact Centre Offering with Amazon Connect
Daily Archives: May 18, 2021
Amdocs Provides Business Continuity for BT’s Mobile Customers to Enjoy Secure Remote Digital Engagement
Amdocs, a leading provider of software and services to communications and media companies, and BT, one of the world’s leading communications services companies, announced that in addition to their existing multi-year managed services agreement, BT has implemented Amdocs’ and Lightico’s real-time digital interaction platform across its contact centres, to enable business operations to be conducted digitally and remotely in the cloud. Continue reading Amdocs Provides Business Continuity for BT’s Mobile Customers to Enjoy Secure Remote Digital Engagement
mGage and Oxfam successfully launch world-first RCS mobile payment campaign
In an exciting milestone for the charities sector, mGage, in partnership with Oxfam GB, has deployed its next-generation Rich Communication Services (RCS) mobile payment solution, to encourage more donations and higher levels of engagement. Continue reading mGage and Oxfam successfully launch world-first RCS mobile payment campaign
Blue Prism Launches Version 7 – the Next Generation of Intelligent Automation
Blue Prism® announced the launch of its new intelligent automation platform; radically changing the way human workers, digital workers and business systems work together to resolve complex challenges, regardless of infrastructure. Continue reading Blue Prism Launches Version 7 – the Next Generation of Intelligent Automation
USA: TTEC Announces Plans to Hire 450 Contact Centre Agents in the Kansas City region
TTEC, one of the largest global digital customer experience (CX) technology and services innovators for end-to-end, digital CX solutions, announced its plans to create 450 customer service jobs in the next six months in the Kansas City region. Continue reading USA: TTEC Announces Plans to Hire 450 Contact Centre Agents in the Kansas City region
Kaleyra to Acquire Mobile Messaging Solution Provider mGage
Kaleyra, a rapidly growing cloud communications software provider delivering a secure system of application programming interfaces (APIs) and connectivity solutions in the API/Communications Platform as a Service (CPaaS) market, announced it has signed a definitive agreement to acquire mGage, a leading global mobile messaging provider for $215 million in cash and Kaleyra common stock. Continue reading Kaleyra to Acquire Mobile Messaging Solution Provider mGage