LivePerson, a global leader in conversational AI, and Google Cloud announced they are teaming up to help brands make contact centre agents more efficient and effective through the power of AI. Continue reading LivePerson and Google Cloud team up to supercharge agents for stellar customer experiences
Daily Archives: May 5, 2021
What’s next for contact centres that moved to the cloud during the pandemic?
The global pandemic has accelerated digital transformation and ushered in a Cloud-Smart Era. Tom Goodmanson, CEO at Calabrio, reveals recent research results and shares ideas on how to harness the next level of strategic potential for new and existing cloud-based contact centres… Continue reading What’s next for contact centres that moved to the cloud during the pandemic?
Virgin Media creates new jobs in Manchester with the launch of its latest apprenticeship scheme
Virgin Media has opened applications for its Inbound Sales Advisor apprenticeship scheme in Baguley, Manchester, with at least 12 roles now available. Continue reading Virgin Media creates new jobs in Manchester with the launch of its latest apprenticeship scheme
Quadient Introduces Inspire Evolve
Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, announced the global launch of Inspire Evolve, a high-performance, software-as-a-service (SaaS) customer communications management (CCM) solution. Continue reading Quadient Introduces Inspire Evolve
Vonage Announces Launch of Redesigned Channel Partner Program and Partner Experience Portal
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has introduced a redesigned Channel Partner Program, and a new Partner Experience Portal as a part of Vonage Accelerate, the Company’s overarching strategic growth initiative to accelerate and amplify focus, investments and efforts in the Channel. Continue reading Vonage Announces Launch of Redesigned Channel Partner Program and Partner Experience Portal
Avaamo Launches Patient Engagement Virtual Assistant Solutions to Power the Healthcare ‘Digital Front Door’
Avaamo, the leading provider of HIPAA-compliant conversational IVR (C-IVR) and virtual assistants, announced four new patient engagement solutions optimized for Epic. Continue reading Avaamo Launches Patient Engagement Virtual Assistant Solutions to Power the Healthcare ‘Digital Front Door’