What’s next for contact centres that moved to the cloud during the pandemic?

The global pandemic has accelerated digital transformation and ushered in a Cloud-Smart Era. Tom Goodmanson, CEO at Calabrio, reveals recent research results and shares ideas on how to harness the next level of strategic potential for new and existing cloud-based contact centres… Continue reading What’s next for contact centres that moved to the cloud during the pandemic?

Vonage Announces Launch of Redesigned Channel Partner Program and Partner Experience Portal

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has introduced a redesigned Channel Partner Program, and a new Partner Experience Portal as a part of Vonage Accelerate, the Company’s overarching strategic growth initiative to accelerate and amplify focus, investments and efforts in the Channel. Continue reading Vonage Announces Launch of Redesigned Channel Partner Program and Partner Experience Portal

Kustomer Releases New Report that Delves into Changing Consumer Expectations for Retail Customer Service

Kustomer, a top-rated CRM for modern customer experiences, released a new report on the shifting expectations of retail customer service, underscoring the need for continued investment in customer service and the importance of delivering consistent, omnichannel service throughout the customer journey. Continue reading Kustomer Releases New Report that Delves into Changing Consumer Expectations for Retail Customer Service

Upstream Works Announces Amazon Connect Cloud Contact Center Solutions for Enterprises

Upstream Works Software, a provider of Omnichannel Contact Center solutions, debuts Upstream Works for Amazon Connect (UWA), now on the AWS Marketplace. UWA offers cloud contact centre solutions that are optimized for enterprises and enable contact centres to personalize engagements and increase efficiency with a scalable and cost-effective platform. Continue reading Upstream Works Announces Amazon Connect Cloud Contact Center Solutions for Enterprises