JD Sports Fashion plc, more commonly known as JD Sports, has modernised its telephony network with the support of Maintel, the UK leader in cloud and managed communication services. Continue reading JD Sports overhauls unified communications infrastructure with Maintel
Daily Archives: May 13, 2021
Telford & Wrekin Council launches chatbot
Telford & Wrekin Council has turned to the latest AI – artificial intelligence – to help answer day-to-day questions from residents, with the launch of Tom, its new chatbot. Continue reading Telford & Wrekin Council launches chatbot
Webhelp boosts its HR with Oracle Fusion Cloud HCM
Webhelp announced it is centralizing and upgrading its human resources management with Oracle Fusion Cloud Human Capital Management (HCM). The implementation is a key element of Webhelp’s multi-year digital transformation program, supporting the company’s global growth. Continue reading Webhelp boosts its HR with Oracle Fusion Cloud HCM
Cisco Announces Intent to Acquire Socio Labs to Power the Future of Hybrid Events
Cisco announced the intent to acquire privately-held, U.S.-based Socio Labs, a modern event technology platform that provides event organizers with everything they need to successfully host in-person, virtual or hybrid events of any size and format. Continue reading Cisco Announces Intent to Acquire Socio Labs to Power the Future of Hybrid Events
Deloitte Digital and Snap Inc. Report Reveals the Rich, Untapped Future of Augmented Reality for Customer Experience
Deloitte Digital and Snap Inc. have conducted one of the largest and most comprehensive global “Consumer Augmented Reality” reports to further understand the potential of this technology, the findings of which affirm AR’s role as the next frontier of mobile and digital engagement and identify how AR can help brands elevate their customer experience. Continue reading Deloitte Digital and Snap Inc. Report Reveals the Rich, Untapped Future of Augmented Reality for Customer Experience
[24]7.ai Engagement Cloud Extends Omnichannel CX Leadership with Expanded AI Capabilities and Healthcare focus
[24]7.ai, Inc., a recognized leader in conversational AI for both voice and digital customer engagement, announced several major enhancements to [24]7.ai Engagement Cloud, the industry’s first integrated suite of conversational AI services designed to power both voice and digital interactions. Continue reading [24]7.ai Engagement Cloud Extends Omnichannel CX Leadership with Expanded AI Capabilities and Healthcare focus