Economic performance at enterprises across Europe could slump as workers struggle to find time to focus on customer experience and other key tasks. Continue reading Customer experience suffers at large organisations as staff struggle under increased workload
Daily Archives: May 4, 2021
UCHU integrates Aculab’s VoiSentry for high-performance biometric authentication
UCHU have created a customisable intelligent software platform that optimises customers operations and builds the foundations for value added services and systems into the future. Focused on the digital user-experience, the UCHU HUB allows data to be visualised exactly for your needs. Continue reading UCHU integrates Aculab’s VoiSentry for high-performance biometric authentication
Bellrock selects Sabio to deliver Genesys CX
Bellrock Group – the technology-enabled property and facilities management services company – has selected Sabio Group to implement and support a next generation Genesys Cloud contact centre platform to power its business critical customer experience operations. Continue reading Bellrock selects Sabio to deliver Genesys CX
Pega Streamlines Digital Transformation with Enhanced Pega Infinity Capabilities
Pegasystems announced the latest evolution of its Pega Infinity™ software suite to help speed and simplify digital transformation (DT) initiatives. With enhanced low-code, intelligent automation, and AI capabilities, Pega Infinity version 8.6 empowers business users to deliver differentiated user experiences with powerful development capabilities that deliver DT at scale for even the largest and most sophisticated global enterprises. Continue reading Pega Streamlines Digital Transformation with Enhanced Pega Infinity Capabilities
Dynamic Yield’s Deep Learning Product Recommendations Generate Exponential Revenue Returns
Dynamic Yield, the Experience Optimization platform, announced the gradual release of its state-of-the-art, self-training Deep Learning Recommendations Algorithm, enabling brands to predict the next series of products a consumer is most likely to buy. Continue reading Dynamic Yield’s Deep Learning Product Recommendations Generate Exponential Revenue Returns
HGS Digital Recognized by Frost & Sullivan for Its Complete Social Media Customer Care Solution
HGS Digital is being recognized, for the second year in a row, for its compelling social media strategy and solutions portfolio that includes HGS EPIC™ Social Care program. Continue reading HGS Digital Recognized by Frost & Sullivan for Its Complete Social Media Customer Care Solution