Dynamic Yield, the Experience Optimization platform, announced the results of its fourth annual report on the State of Personalization Maturity, exposing greater levels of adoption than in recent years, synchronous with the pandemic’s acceleration of digital. Continue reading Dynamic Yield Research Finds Pandemic has Propelled Significant Advancements in Personalization
Monthly Archives: December 2021
Kaleyra Rolls Out RCS Broadcast Messages in USA, UK, and India
Kaleyra, a rapidly growing cloud communications software provider delivering a secure system of application programming interfaces (APIs) and connectivity solutions in the API/Communications Platform as a Service (CPaaS) market, has released RCS Broadcast Messages as part of its intuitive ‘ComPro’ platform. Continue reading Kaleyra Rolls Out RCS Broadcast Messages in USA, UK, and India
Uniphore Collaborates with Cisco to Enable Better Customer Experiences
Uniphore, the leader in Conversational Automation, announced that it has joined Cisco SolutionsPlus, an industry-leading partner program that helps enterprise buyers design and implement complete end-to-end customer solutions. Continue reading Uniphore Collaborates with Cisco to Enable Better Customer Experiences
How to embrace the double-edged expectations of your customers
The best customer experiences blend speed and convenience with the human touch, which is a fine balancing act for contact centres today. Ross Daniels at Calabrio shares 3 winning strategies for meeting complex customer and agent expectations… Continue reading How to embrace the double-edged expectations of your customers
It´s time for ACTiON as CPM takes gold!
CPM International took home the gold this year for the Most Effective Application of Technology at the 21st European Contact Centre & Customer Service Awards (ECCCSAs). Continue reading It´s time for ACTiON as CPM takes gold!
New Harvard Business Review Analytic Services Report Outlines Key Challenges in Customer Engagement and Experience Management
Businesses increasingly see customer engagement as a competitive differentiator, especially in the post-pandemic era. Yet, the large majority of executives worldwide (82%) believe the challenges to managing engagement with customers will only grow, according to a Verint-sponsored report by Harvard Business Review Analytic Services. Continue reading New Harvard Business Review Analytic Services Report Outlines Key Challenges in Customer Engagement and Experience Management