Jabra, a leader in personal sound, video and office solutions, is launching a new Software-as-a-Service (SaaS) solution, Engage AI. Engineered to transform contact centre call experiences, the solution employs Artificial Intelligence (AI) technology that provides real-time insights to improve customer calls and support employee wellbeing. Continue reading Jabra introduces unique AI software for improving customer and agent experience in contact centres
Daily Archives: September 15, 2022
Vonage Launches AI Studio
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has launched Vonage AI Studio, a low code/no code tool to design, create and deploy customer engagement solutions that operate in natural language using artificial intelligence (AI). Continue reading Vonage Launches AI Studio
Zendesk launches new customer sentiment and intent functionality powered by machine learning
Zendesk announced Intelligent Triage and Smart Assist, new AI solutions empowering businesses to triage customer support requests automatically and access valuable data at scale. By democratizing access to these solutions, companies can see value in minutes by understanding intent and sentiment through account-specific, data-driven models that are customized for individual use cases and drive faster resolutions. Continue reading Zendesk launches new customer sentiment and intent functionality powered by machine learning
Jabra adds a new generation of contact centre headsets to the Engage line
Jabra, leader in personal sound, video and office solutions, expands the Engage line with two new products set to empower digital contact centres to enhance customer experience. The Jabra Engage 50 II promises to be the best headset for clear customer calls* and ensures that no calls will ever be missed with its SmartRinger feature. Continue reading Jabra adds a new generation of contact centre headsets to the Engage line
TaskUs Named a Major Contender in Everest Group’s Customer Experience Management (CXM) in the Americas – Service Provider Landscape with PEAK Matrix® Assessment 2022
TaskUs, a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, was recognized as a Major Contender by Everest Group in its Customer Experience Management (CXM) in the Americas – Service Provider Landscape with PEAK Matrix® Assessment 2022 report. Continue reading TaskUs Named a Major Contender in Everest Group’s Customer Experience Management (CXM) in the Americas – Service Provider Landscape with PEAK Matrix® Assessment 2022
Bandwidth Launches New “Send-To” App, Bringing Built-In SMS Messaging to Microsoft Teams
Bandwidth, a leading global enterprise cloud communications company, announced “Send-To,” a new messaging app for Bandwidth’s Direct Routing and Operator Connect for Microsoft Teams. Send-To enables enterprise users to send SMS texts from within Teams instead of having to use their personal phones, enabling faster and more efficient work collaboration. Continue reading Bandwidth Launches New “Send-To” App, Bringing Built-In SMS Messaging to Microsoft Teams