Jabra introduces unique AI software for improving customer and agent experience in contact centres

Jabra, a leader in personal sound, video and office solutions, is launching a new Software-as-a-Service (SaaS) solution, Engage AI. Engineered to transform contact centre call experiences, the solution employs Artificial Intelligence (AI) technology that provides real-time insights to improve customer calls and support employee wellbeing. Continue reading Jabra introduces unique AI software for improving customer and agent experience in contact centres

Zendesk launches new customer sentiment and intent functionality powered by machine learning

Zendesk announced Intelligent Triage and Smart Assist, new AI solutions empowering businesses to triage customer support requests automatically and access valuable data at scale. By democratizing access to these solutions, companies can see value in minutes by understanding intent and sentiment through account-specific, data-driven models that are customized for individual use cases and drive faster resolutions. Continue reading Zendesk launches new customer sentiment and intent functionality powered by machine learning

Jabra adds a new generation of contact centre headsets to the Engage line

Jabra, leader in personal sound, video and office solutions, expands the Engage line with two new products set to empower digital contact centres to enhance customer experience. The Jabra Engage 50 II promises to be the best headset for clear customer calls* and ensures that no calls will ever be missed with its SmartRinger feature. Continue reading Jabra adds a new generation of contact centre headsets to the Engage line

TaskUs Named a Major Contender in Everest Group’s Customer Experience Management (CXM) in the Americas – Service Provider Landscape with PEAK Matrix® Assessment 2022

TaskUs, a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, was recognized as a Major Contender by Everest Group in its Customer Experience Management (CXM) in the Americas – Service Provider Landscape with PEAK Matrix® Assessment 2022 report. Continue reading TaskUs Named a Major Contender in Everest Group’s Customer Experience Management (CXM) in the Americas – Service Provider Landscape with PEAK Matrix® Assessment 2022

Bandwidth Launches New “Send-To” App, Bringing Built-In SMS Messaging to Microsoft Teams

Bandwidth, a leading global enterprise cloud communications company, announced “Send-To,” a new messaging app for Bandwidth’s Direct Routing and Operator Connect for Microsoft Teams. Send-To enables enterprise users to send SMS texts from within Teams instead of having to use their personal phones, enabling faster and more efficient work collaboration. Continue reading Bandwidth Launches New “Send-To” App, Bringing Built-In SMS Messaging to Microsoft Teams

Newgen Strengthens NewgenONE Digital Transformation Platform with an All-new RPA Offering

Newgen Software, a leading global provider of Digital Transformation Platform, NewgenONE, announced the launch of its all-new integrated Robotic Process Automation (RPA) offering. With this best-in-breed RPA capability, Newgen has further strengthened its low code process automation portfolio. Continue reading Newgen Strengthens NewgenONE Digital Transformation Platform with an All-new RPA Offering

Cyara Achieves More Than 30% YoY Growth, Builds on Leadership in the Customer Experience Assurance Market

Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, announced it closed FY22 with more than 30% growth in revenue, a 95% customer retention rate, a Customer Net Promoter Score (NPS) of 70 and 10 billion seconds of synthetic CX testing traffic annually. Continue reading Cyara Achieves More Than 30% YoY Growth, Builds on Leadership in the Customer Experience Assurance Market