Mitel®, a global leader in business communications, is sharing the findings of a business communications research survey conducted by analyst research firm Techaisle, which unveils crucial insights into the wide-ranging needs of organisations seeking to modernise their business communications to support hybrid work. Continue reading New Research Reveals Need for Organisations to Modernise Business Communications to Support Accelerating Hybrid Work
Daily Archives: September 22, 2022
British Gas Grows Partnership with ResQ Creating 200 New Jobs in Hull
ResQ, the leading outsourced contact centre specialist, has announced that British Gas has grown its partnership with the company, which will generate 200 new jobs in Hull over the next 12 months. ResQ has been an outsourced partner of choice for British Gas since 2011, providing customer support across both inbound and outbound activity. Continue reading British Gas Grows Partnership with ResQ Creating 200 New Jobs in Hull
PCI Pal launches open banking payments for contact centres
PCI Pal®, the global SaaS provider of secure payment solutions for business communications, has announced the launch of its Pay By Bank open banking solution for contact centres. Continue reading PCI Pal launches open banking payments for contact centres
Qualtrics Launches Video Feedback to Help Organizations Meet a New Generation of Consumers Where They Are
Qualtrics, the leader and creator of the experience management category, announced Video Feedback, a new way for organizations to collect qualitative feedback on the Qualtrics XM Platform™. Continue reading Qualtrics Launches Video Feedback to Help Organizations Meet a New Generation of Consumers Where They Are
NICE Announces Annual Digital CX Week, Highlighting Digital-First Strategies to Transform Customer Experience
NICE announced the upcoming Digital CX Week 2022, a virtual conference giving an unprecedented view into how to digitally transform customer experiences. Continue reading NICE Announces Annual Digital CX Week, Highlighting Digital-First Strategies to Transform Customer Experience
Total Economic Impact Study of Verint Digital-First Engagement Solutions Finds an ROI of 271% Over Three Years with a Payback in Less Than Six Months
Verint® released a commissioned study conducted by Forrester Consulting on The Total Economic Impact™ of Verint Digital-First Engagement™ (DFE) solutions, part of the Verint Customer Engagement Cloud Platform. Continue reading Total Economic Impact Study of Verint Digital-First Engagement Solutions Finds an ROI of 271% Over Three Years with a Payback in Less Than Six Months