Sinch launches its AskFrank question-answering search engine to improve chatbots and knowledge base

Sinch, a global leader in cloud communications and mobile customer engagement, announced it is launching AskFrank, its AI-enabled intelligent question-answering search engine. AskFrank integrates with a business’s existing customer engagement chatbots, contact centre, website or knowledge base. Continue reading Sinch launches its AskFrank question-answering search engine to improve chatbots and knowledge base

Qualtrics Announces New XM Benchmarks Powered by the World’s Largest Experience Data Library

Qualtrics, the leader and creator of the experience management category, announced new XM Benchmarks that will give organizations insights to make critical decisions based on Qualtrics’ vast experience data and industry-leading analytics. Continue reading Qualtrics Announces New XM Benchmarks Powered by the World’s Largest Experience Data Library

Simplifai and Upstream Works Software Partner on AI Automation Contact Center Solutions

Upstream Works announces a strategic partnership with Simplifai, a provider of AI technologies. Upstream Works helps companies worldwide transform their customer experiences, including industries such as Healthcare, Financial Services, Insurance, Utilities, and more. Continue reading Simplifai and Upstream Works Software Partner on AI Automation Contact Center Solutions

Gapcloud Chooses Bright Pattern For It’s Effortless Integration with Microsoft Products, Ease of Use, and Speed of Deployment

Bright Pattern, a leading provider of cloud-based omnichannel communication software for innovative companies, partners with Gapcloud to deliver contact centre software solutions to businesses that are looking to deploy an omnichannel call centre solution easily and integrate Microsoft Teams as part of their customer service operations. Continue reading Gapcloud Chooses Bright Pattern For It’s Effortless Integration with Microsoft Products, Ease of Use, and Speed of Deployment

Daon IdentityX Voice Biometric Authentication Now Available for Genesys Cloud CX via New AudioHook Offering

Daon. Inc., the Digital Identity Trust company, announced the availability of IdentityX® voice biometrics on the Genesys AppFoundry™, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences. Continue reading Daon IdentityX Voice Biometric Authentication Now Available for Genesys Cloud CX via New AudioHook Offering

ActionIQ Launches HybridCompute, Empowering IT Leaders to Build Composable Customer Data Stacks

ActionIQ, the leader in customer experience (CX) solutions that deliver actionable insight from customer data, announced the launch of HybridCompute, a new feature of the AIQ InfiniteCompute technology that removes the requirement to replicate and move data, allowing enterprise IT teams to unbundle their customer data stack and take full control over where data is stored and queried. Continue reading ActionIQ Launches HybridCompute, Empowering IT Leaders to Build Composable Customer Data Stacks

Consilium Launches New AI-Powered Multi-Vendor, Multi-Cloud Customer Engagement Platform (CEP)

Consilium Software, a world-leading provider of customer engagement solutions, announced the launch of a new Customer Engagement Platform (CEP) that combines interactions, management, and business intelligence (BI) into one unique platform to deliver AI and omnichannel-enabled connected digital experience for Cisco, Genesys and Amazon Connect cloud and on-premises contact centre solutions. Continue reading Consilium Launches New AI-Powered Multi-Vendor, Multi-Cloud Customer Engagement Platform (CEP)