Upland Software is expanding its SMS marketing footprint into the United Kingdom for the first time with its SMS marketing product, Waterfall. Powering millions of text messages weekly, Waterfall enables brands to automate and schedule two-way SMS conversations and use SMS as an effective channel for timely notifications and promotions. Continue reading Upland Expands Leading SMS Marketing Software to the UK Market
Daily Archives: September 26, 2022
Almost Half of Customer Service Calls Fail Due to Contact Center Background Noise
Almost half of customer service calls are abandoned due to call centre background noise, with 42% hanging up immediately when they detect the noise. Continue reading Almost Half of Customer Service Calls Fail Due to Contact Center Background Noise
Sutherland Acquires Augment CXM
Sutherland, an experience-led digital transformation company, announced that it has acquired AI-based customer experience platform company Augment CXM to extend Sutherland’s AI solutions portfolio and help global brands improve efficiency, boost customer satisfaction and drive loyalty and conversion. Continue reading Sutherland Acquires Augment CXM
Salesforce Announces Genie – a New Data Platform Powering the World’s First Real-Time CRM
Salesforce, the global leader in CRM, unveiled Salesforce Genie, a hyperscale real-time data platform that powers the entire Salesforce Customer 360 platform. Continue reading Salesforce Announces Genie – a New Data Platform Powering the World’s First Real-Time CRM
Dialpad Launches Agent Empowerment to Boost Customer Retention and Triple Contact Center Agent Productivity
Dialpad, Inc., the industry leader in AI-powered communication and collaboration, announced the launch of Agent Empowerment for contact centre supervisors, managers, and agents, equipping them with tools that will provide improved customer experiences: Continue reading Dialpad Launches Agent Empowerment to Boost Customer Retention and Triple Contact Center Agent Productivity
LDC-backed communications technology provider Onecom acquires Bristol Headquartered Solution IP Communications Ltd
Onecom, the UK’s leading business communications technology and cloud communications specialist, has acquired Solution IP Communications Ltd, a Gamma Platinum Partner, in its second acquisition in 2022. The transaction brings Bristol-based Solution IP’s teams and in excess of 400 customers into the Onecom Group family. Continue reading LDC-backed communications technology provider Onecom acquires Bristol Headquartered Solution IP Communications Ltd