Salesforce and WhatsApp Partner to Transform How People and Businesses Engage Globally

Salesforce, the #1 CRM provider worldwide, and WhatsApp, the most popular messaging service in the world, announced a new strategic partnership that will allow Salesforce customers to connect with their customers and build new messaging experiences on WhatsApp. Continue reading Salesforce and WhatsApp Partner to Transform How People and Businesses Engage Globally

Balto Elevates the Agent Experience in the Contact Centre with New Suite of Features

Balto, the leader in uniting contact centre agents with AI for better conversations, is excited to announce the release of a suite of features for its market-leading real-time guidance platform dedicated to improving the agent experience in the contact centre. Continue reading Balto Elevates the Agent Experience in the Contact Centre with New Suite of Features

New Slack Innovations and Salesforce Customer 360 Integrations Unlock Team Productivity, Adding Value to the Digital HQ

Slack, your digital HQ, with Salesforce, the global leader in CRM, unveiled new product innovations at Dreamforce that make it even more productive for teams to work together in Slack, pull in actionable data directly from Salesforce Customer 360, and get more value from their digital HQ. Continue reading New Slack Innovations and Salesforce Customer 360 Integrations Unlock Team Productivity, Adding Value to the Digital HQ

Arnaud Budkiewicz Joins Dialpad as Vice President of Engineering to Shape Future of Hybrid Work

Dialpad, the industry leader in AI-powered communication and collaboration, announced the hiring of Arnaud Budkiewicz as Vice President of Engineering. He brings extensive leadership experience in engineering and information technology, and a decades-long background in enterprise communications product development for global organizations. Continue reading Arnaud Budkiewicz Joins Dialpad as Vice President of Engineering to Shape Future of Hybrid Work

Survey Finds Call Centre Threat Activity Rising; Legacy Authentication Methods Frustrate Customers and Fail to Prevent Fraud

The majority of call centres are seeing year-over-year increases in fraud activity, according to the 2022 Omnichannel Authentication Survey from Neustar, a TransUnion company. Continue reading Survey Finds Call Centre Threat Activity Rising; Legacy Authentication Methods Frustrate Customers and Fail to Prevent Fraud

CallTrackingMetrics Expands HupSpot Integration with Lead Automation and Conversion Data Capabilities

CallTrackingMetrics, a global conversation analytics company, announced major enhancements to its HubSpot integration that allows performance marketers to connect online and offline conversion data to better understand their customer’s journey. Continue reading CallTrackingMetrics Expands HupSpot Integration with Lead Automation and Conversion Data Capabilities