Salesforce, the #1 CRM provider worldwide, and WhatsApp, the most popular messaging service in the world, announced a new strategic partnership that will allow Salesforce customers to connect with their customers and build new messaging experiences on WhatsApp. Continue reading Salesforce and WhatsApp Partner to Transform How People and Businesses Engage Globally
Daily Archives: September 21, 2022
7 Demand planning tools and techniques to maximise contact centre performance
As organisations continue to grapple with post-COVID uncertainty, Graeme Meikle explains why it pays to ‘be prepared’ and offers his top tips for mastering the art of capacity planning… Continue reading 7 Demand planning tools and techniques to maximise contact centre performance
Observe.AI Launches Conversation Intelligence Consulting Services
Observe.AI, the most robust conversation intelligence platform for boosting contact centre performance, announced the launch of Conversation Intelligence Consulting Services. Continue reading Observe.AI Launches Conversation Intelligence Consulting Services
Balto Elevates the Agent Experience in the Contact Centre with New Suite of Features
Balto, the leader in uniting contact centre agents with AI for better conversations, is excited to announce the release of a suite of features for its market-leading real-time guidance platform dedicated to improving the agent experience in the contact centre. Continue reading Balto Elevates the Agent Experience in the Contact Centre with New Suite of Features
ASICS Selects Contentsquare to Fuel Digital Expansion and Optimise Mobile Experience
Contentsquare, the global leader in digital experience analytics, announced it has partnered with ASICS EMEA to support the sportswear giant’s ambitious digital growth strategy. Continue reading ASICS Selects Contentsquare to Fuel Digital Expansion and Optimise Mobile Experience
New Slack Innovations and Salesforce Customer 360 Integrations Unlock Team Productivity, Adding Value to the Digital HQ
Slack, your digital HQ, with Salesforce, the global leader in CRM, unveiled new product innovations at Dreamforce that make it even more productive for teams to work together in Slack, pull in actionable data directly from Salesforce Customer 360, and get more value from their digital HQ. Continue reading New Slack Innovations and Salesforce Customer 360 Integrations Unlock Team Productivity, Adding Value to the Digital HQ