Infinity, the global call intelligence and speech analytics platform, can reveal that it has seen significant spikes in call volumes to utilities providers using its platform relating to energy price cap increases. Continue reading UK Energy Providers Inundated with Customer Calls Due to Price Hikes, Infinity Data Reveals
Daily Archives: September 27, 2022
SupportNinja Expands Global Operations into Romania
SupportNinja, an award-winning Dallas-based business process outsourcing company, has announced the expansion of its operations to Romania. This move extends the organization’s 24/7 customer experience footprint beyond the U.S., Philippines, and Ireland to enable multilingual support capabilities for clients. Continue reading SupportNinja Expands Global Operations into Romania
Airship’s Survey Reveals Companies Still Struggle to Optimize Mobile App Experiences
Airship published its Mobile App Experience Gap Survey report, which spotlights key internal challenges companies of all sizes face in deploying and improving mobile app experiences for their customers. Continue reading Airship’s Survey Reveals Companies Still Struggle to Optimize Mobile App Experiences
BSH Home Appliances Group Chooses Twilio To Revamp Its Digital Customer Engagement Experience
Twilio, the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, announced that BSH Home Appliances Group, the largest manufacturer of home appliances in Europe, will leverage Twilio Flex, a cloud-based contact centre, to revamp its entire digital infrastructure within their customer service organization. Continue reading BSH Home Appliances Group Chooses Twilio To Revamp Its Digital Customer Engagement Experience
HelloFresh Partners with Medallia to Transform Contact Centre and Improve Customer Experience
Medallia, Inc., the global leader in customer and employee experience, announced that HelloFresh, the world’s leading integrated food solutions group, has selected Medallia to transform their contact centre experience. Continue reading HelloFresh Partners with Medallia to Transform Contact Centre and Improve Customer Experience
Amelia Leads Again in Everest Group’s Assessment of Conversational AI Vendors
Amelia, the leading Enterprise Conversational AI software company, announced that Amelia has been recognized as a Leader in Conversational AI in Everest Group’s recent report, Conversational AI – Technology Vendor Landscape with Products PEAK Matrix® Assessment 2022. Continue reading Amelia Leads Again in Everest Group’s Assessment of Conversational AI Vendors