Puzzel, a leading European CCaaS innovator, has unveiled new and enhanced product packages designed to deliver end-to-end buying and digital first customer service experiences. Continue reading Puzzel launches new AI-powered CCaaS packages
Daily Archives: September 8, 2022
5 Principles of Good Customer Service
As customer experience management tops the business agenda, the spotlight falls on contact centres and agents take centre stage. Make yours stand out from the crowd with the right strategy. Magnus Geverts at Calabrio shares his essential guide to Good Customer Service… Continue reading 5 Principles of Good Customer Service
Vonage Contact Centre chosen by Barry Callebaut Group
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that Barry Callebaut, one of the world’s leading manufacturers of high-quality chocolate and cocoa products, has selected the Vonage Contact Center (VCC) for Salesforce solution to help optimise customer communications and enhance its operations. Continue reading Vonage Contact Centre chosen by Barry Callebaut Group
eGain Connects with IBM Watson Assistant for Smarter Service
eGain, the leading knowledge automation platform provider for customer engagement, announced the availability of a pre-built connector for IBM Watson Assistant. Continue reading eGain Connects with IBM Watson Assistant for Smarter Service
TTEC Digital Selected by King’s Facilities Management to Support Digital Transformation Journey
TTEC, one of the largest, global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, was selected by KCH Interventional Facilities Management LLP (KCH) as a Microsoft development partner to enable its digital transformation. Continue reading TTEC Digital Selected by King’s Facilities Management to Support Digital Transformation Journey
Chubb’s Blackburn Contact Centre celebrates its first year
August has been a momentous month for Chubb’s Contact Centre in Blackburn as the team celebrates its first year at this new location. Continue reading Chubb’s Blackburn Contact Centre celebrates its first year