Vonage Contact Centre chosen by Barry Callebaut Group

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that Barry Callebaut, one of the world’s leading manufacturers of high-quality chocolate and cocoa products, has selected the Vonage Contact Center (VCC) for Salesforce solution to help optimise customer communications and enhance its operations. Continue reading Vonage Contact Centre chosen by Barry Callebaut Group

TTEC Digital Selected by King’s Facilities Management to Support Digital Transformation Journey

TTEC, one of the largest, global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, was selected by KCH Interventional Facilities Management LLP (KCH) as a Microsoft development partner to enable its digital transformation. Continue reading TTEC Digital Selected by King’s Facilities Management to Support Digital Transformation Journey

DigitalWell & Centrical Sign Multi-Year Deal with Leading Customer Experience Provider, itel, to Support International Growth

Caribbean-based customer experience provider itel has agreed a two-year contract worth almost three quarters of a million Euros for enterprise communications company DigitalWell to upgrade its customer service systems. Continue reading DigitalWell & Centrical Sign Multi-Year Deal with Leading Customer Experience Provider, itel, to Support International Growth

Capitec Bank and LivePerson partner to transform banking experiences through AI-powered customer engagement

Capitec Bank, South Africa’s biggest and fastest-growing digital bank, and LivePerson, a global leader in customer engagement solutions, announced a strategic partnership to transform Capitec’s customer experience in line with its mission to help clients “bank better to live better.” Continue reading Capitec Bank and LivePerson partner to transform banking experiences through AI-powered customer engagement

PanTerra Announces Microsoft Teams Integration to Increase Collaboration Flexibility

PanTerra Networks announced two Microsoft Teams integrations, providing flexibility for multi-platform collaboration. PanTerra’s MS Teams integration will provide a highly reliable telephony infrastructure that seamlessly integrates with the MS Teams front-end providing both basic calling capabilities as well as enhanced UCaaS functionality. Continue reading PanTerra Announces Microsoft Teams Integration to Increase Collaboration Flexibility