PolyAI raises $40m to enable enterprise voice assistants to speak like people

PolyAI, the leading provider of enterprise voice assistants, has raised $40 million in a Series B funding round led by Georgian with participation from Twilio Ventures as well as existing investors (Khosla Ventures, Point72 Ventures, Amadeus Capital Partners), bringing its total funding to $70 million. Continue reading PolyAI raises $40m to enable enterprise voice assistants to speak like people

Greater Manchester Police welcomes a record number of call handler recruits to Force Contact Centre

Greater Manchester Police (GMP) has welcomed its largest ever intake of 54 new call handler recruits at Sedgley Park Training Centre. The new starters are set to undergo an intensive 7-week training course and once complete, they will join colleagues in the Force Contact Centre (FCC) who are the voice of GMP. Continue reading Greater Manchester Police welcomes a record number of call handler recruits to Force Contact Centre

Bright Pattern Mobile Empowers Any Employee in the Enterprise to Improve CX

Bright Pattern, a leading provider of cloud-based omnichannel contact centre software for innovative companies, announces Bright Pattern Mobile. Bright Pattern Mobile puts the power of an omnichannel contact centre in the hands of every contact centre agent and employee in the organization to allow anyone in the company to improve CX – from contact centre agents to subject matter experts. Continue reading Bright Pattern Mobile Empowers Any Employee in the Enterprise to Improve CX