PolyAI, the leading provider of enterprise voice assistants, has raised $40 million in a Series B funding round led by Georgian with participation from Twilio Ventures as well as existing investors (Khosla Ventures, Point72 Ventures, Amadeus Capital Partners), bringing its total funding to $70 million. Continue reading PolyAI raises $40m to enable enterprise voice assistants to speak like people
Daily Archives: September 7, 2022
Infobip builds an integration for HubSpot to enhance customer experience
Infobip, the global cloud communications platform, has built an integration with CRM platform HubSpot to provide WhatsApp and SMS messaging for HubSpot’s clients. Continue reading Infobip builds an integration for HubSpot to enhance customer experience
Greater Manchester Police welcomes a record number of call handler recruits to Force Contact Centre
Greater Manchester Police (GMP) has welcomed its largest ever intake of 54 new call handler recruits at Sedgley Park Training Centre. The new starters are set to undergo an intensive 7-week training course and once complete, they will join colleagues in the Force Contact Centre (FCC) who are the voice of GMP. Continue reading Greater Manchester Police welcomes a record number of call handler recruits to Force Contact Centre
TTEC opens global delivery centre in South Africa
TTEC, one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced the opening of a new global delivery centre in South Africa. Continue reading TTEC opens global delivery centre in South Africa
Enghouse Systems Acquires SaaS Provider VoicePort
Enghouse Systems has acquired the business assets of VoicePort LLC, a provider of SaaS automated solutions based in Rochester, New York. Continue reading Enghouse Systems Acquires SaaS Provider VoicePort
Bright Pattern Mobile Empowers Any Employee in the Enterprise to Improve CX
Bright Pattern, a leading provider of cloud-based omnichannel contact centre software for innovative companies, announces Bright Pattern Mobile. Bright Pattern Mobile puts the power of an omnichannel contact centre in the hands of every contact centre agent and employee in the organization to allow anyone in the company to improve CX – from contact centre agents to subject matter experts. Continue reading Bright Pattern Mobile Empowers Any Employee in the Enterprise to Improve CX
Rising customer expectations makes “exceptional” the new service baseline
According to Zendesk’s CX Accelerator report, ‘exceptional’ is what businesses must strive for when it comes to meeting customer expectations. Yet organizations know they aren’t quite meeting these rising expectations, with Champions – those considered the highest standard-bearers – saying that unresolved queries are up 157% year over year. Continue reading Rising customer expectations makes “exceptional” the new service baseline