GoTo launches co-browse to simplify and improve customer experience and support

GoTo, the all-in-one business communications and IT support platform, announced the launch of Co-browse within GoTo Contact Center. This feature gives agents the ability to collaboratively securely assist their customers within their web browser so agents are more efficient, and customers get more effective help from a single communications and support solution. Continue reading GoTo launches co-browse to simplify and improve customer experience and support

Genesys Introduces AI Experience, A Complete Way for Businesses to Orchestrate Unique Customer Journeys

Genesys®, a global cloud leader in experience orchestration, introduced Genesys Cloud AI Experience, a new solution designed to help organisations optimise customer journeys through accelerated experience innovation powered by smarter personalisation, automation and prediction. Continue reading Genesys Introduces AI Experience, A Complete Way for Businesses to Orchestrate Unique Customer Journeys

Gartner Poll Finds Less Than 10% of CFOs Plan to Decrease Customer Service Spending Within the Next Year

Only 7% of CFOs plan to decrease customer service spending over the next 12 months, according to a July 2022 poll of 234 finance leaders by Gartner, Inc. Twenty-one percent plan to increase customer spending and 72% to maintain spending, despite economic pressures. Continue reading Gartner Poll Finds Less Than 10% of CFOs Plan to Decrease Customer Service Spending Within the Next Year