GoTo, the all-in-one business communications and IT support platform, announced the launch of Co-browse within GoTo Contact Center. This feature gives agents the ability to collaboratively securely assist their customers within their web browser so agents are more efficient, and customers get more effective help from a single communications and support solution. Continue reading GoTo launches co-browse to simplify and improve customer experience and support
Daily Archives: September 28, 2022
Genesys Introduces AI Experience, A Complete Way for Businesses to Orchestrate Unique Customer Journeys
Genesys®, a global cloud leader in experience orchestration, introduced Genesys Cloud AI Experience, a new solution designed to help organisations optimise customer journeys through accelerated experience innovation powered by smarter personalisation, automation and prediction. Continue reading Genesys Introduces AI Experience, A Complete Way for Businesses to Orchestrate Unique Customer Journeys
GoTo Completes Deal to Acquire Leading Mobile Device Management Company Miradore
GoTo, the all-in-one business communications and IT support platform, announced that it had completed the deal to acquire cloud-based device management provider Miradore. Continue reading GoTo Completes Deal to Acquire Leading Mobile Device Management Company Miradore
Puzzel launches new competitive CCaaS Partner Programme
Puzzel, a leading European CCaaS innovator, has announced the launch of its new Puzzel Partner Programme. In line with their new set of product packages, this latest launch will help simplify, improve and reward business partnerships with Puzzel. Continue reading Puzzel launches new competitive CCaaS Partner Programme
Gartner Poll Finds Less Than 10% of CFOs Plan to Decrease Customer Service Spending Within the Next Year
Only 7% of CFOs plan to decrease customer service spending over the next 12 months, according to a July 2022 poll of 234 finance leaders by Gartner, Inc. Twenty-one percent plan to increase customer spending and 72% to maintain spending, despite economic pressures. Continue reading Gartner Poll Finds Less Than 10% of CFOs Plan to Decrease Customer Service Spending Within the Next Year
ContactCenter4ALL achieves Microsoft certification for its feature-rich CC4Teams contact centre solution
CONTACTCENTER4ALL, a global provider of contact centre solutions for Microsoft platforms, has announced its CC4Teams omnichannel software has achieved official Microsoft certification. Continue reading ContactCenter4ALL achieves Microsoft certification for its feature-rich CC4Teams contact centre solution