A new global report released by CallMiner reveals that 70% of contact centre and customer experience (CX) decision makers acknowledge some improvements are needed to the ways their organizations use data to enhance CX. Continue reading CallMiner Report Reveals More than 60% of Organizations Don’t Collect Enough Data to Improve Customer Experience
Daily Archives: September 13, 2022
Afiniti and LivePerson Integrate AI Technologies to Help Brands Improve Customer Engagement
Afiniti, the world’s leading provider of AI that pairs customers with contact centre agents, and LivePerson, a global leader in customer engagement solutions, announced the native integration of Afiniti’s AI pairing technology with LivePerson’s Conversational Cloud®. Continue reading Afiniti and LivePerson Integrate AI Technologies to Help Brands Improve Customer Engagement
RingCentral Harnesses AI to Deliver New and Powerful Video Capabilities Now Widely Available
RingCentral, a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, announced the availability of AI powered video capabilities, along with extended browser support for RingCentral MVP™ and RingCentral Video® customers. Continue reading RingCentral Harnesses AI to Deliver New and Powerful Video Capabilities Now Widely Available
Teleperformance Ranked One of the 2022 Best Workplaces in Europe™ by Great Place to Work®
Great Place to Work®, the global authority on workplace culture, ranks Teleperformance number 9 on the Best Workplaces in Europe list. The list is based on confidential survey data representing 1.4 million employees from over 3,000 companies across 37 countries in Europe. Continue reading Teleperformance Ranked One of the 2022 Best Workplaces in Europe™ by Great Place to Work®
Neustar and LiveVox Join Forces to Improve Outbound Customer Contactability
Neustar, a TransUnion company and LiveVox, a leading cloud-based provider of customer service and digital engagement tools, are collaborating to help improve outbound customer contactability. Continue reading Neustar and LiveVox Join Forces to Improve Outbound Customer Contactability
Aspire Insurance Heightens Focus on Customer Experience, Partners with Boost.ai to Implement Virtual Agent
Boost.ai, a leading provider of conversational artificial intelligence (CAI) at scale, launched a new case study detailing the results of their chatbot’s efforts since deployment with Aspire, a general insurance firm with over 89,000 customers. Continue reading Aspire Insurance Heightens Focus on Customer Experience, Partners with Boost.ai to Implement Virtual Agent