CallMiner Report Reveals More than 60% of Organizations Don’t Collect Enough Data to Improve Customer Experience

A new global report released by CallMiner reveals that 70% of contact centre and customer experience (CX) decision makers acknowledge some improvements are needed to the ways their organizations use data to enhance CX. Continue reading CallMiner Report Reveals More than 60% of Organizations Don’t Collect Enough Data to Improve Customer Experience

Afiniti and LivePerson Integrate AI Technologies to Help Brands Improve Customer Engagement

Afiniti, the world’s leading provider of AI that pairs customers with contact centre agents, and LivePerson, a global leader in customer engagement solutions, announced the native integration of Afiniti’s AI pairing technology with LivePerson’s Conversational Cloud®. Continue reading Afiniti and LivePerson Integrate AI Technologies to Help Brands Improve Customer Engagement

RingCentral Harnesses AI to Deliver New and Powerful Video Capabilities Now Widely Available

RingCentral, a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, announced the availability of AI powered video capabilities, along with extended browser support for RingCentral MVP™ and RingCentral Video® customers. Continue reading RingCentral Harnesses AI to Deliver New and Powerful Video Capabilities Now Widely Available

Teleperformance Ranked One of the 2022 Best Workplaces in Europe™ by Great Place to Work®

Great Place to Work®, the global authority on workplace culture, ranks Teleperformance number 9 on the Best Workplaces in Europe list. The list is based on confidential survey data representing 1.4 million employees from over 3,000 companies across 37 countries in Europe. Continue reading Teleperformance Ranked One of the 2022 Best Workplaces in Europe™ by Great Place to Work®

Aspire Insurance Heightens Focus on Customer Experience, Partners with Boost.ai to Implement Virtual Agent

Boost.ai, a leading provider of conversational artificial intelligence (CAI) at scale, launched a new case study detailing the results of their chatbot’s efforts since deployment with Aspire, a general insurance firm with over 89,000 customers. Continue reading Aspire Insurance Heightens Focus on Customer Experience, Partners with Boost.ai to Implement Virtual Agent

TCN Announces Performance Analytics and Reporting Enhancements for its Advanced Contact Center Platform, TCN Operator

TCN, a global provider of a comprehensive cloud-based call centre platform for enterprises, contact centres, BPOs, and collection agencies, announced enhancements to its Performance Analytics and Reporting features to empower contact centre managers to make more data-driven decisions and improve operational efficiencies. Continue reading TCN Announces Performance Analytics and Reporting Enhancements for its Advanced Contact Center Platform, TCN Operator