UserTesting to be Acquired by Thoma Bravo and Sunstone Partners for $1.3Bn and combined with UserZoom

UserTesting, a leader in video-based human insight, announced that it has entered into a definitive agreement to be acquired by Thoma Bravo, a leading software investment firm, and Sunstone Partners for $7.50 per share, in an all-cash transaction valued at approximately $1.3 billion. Continue reading UserTesting to be Acquired by Thoma Bravo and Sunstone Partners for $1.3Bn and combined with UserZoom

Emplifi Delivers Innovative Live Commerce Solutions Including Real-Time Customer Care and Interactive Commerce

Emplifi, the leading unified customer experience (CX) platform, announced the release of three innovative Live Commerce features: Calls from Social, Live Care, and Augmented Reality with rich media screen sharing. Continue reading Emplifi Delivers Innovative Live Commerce Solutions Including Real-Time Customer Care and Interactive Commerce

Zingtree Announces TTEC Digital Partnership to Improve Contact Centre Agent Productivity

Zingtree, a conversational workflow software that turns every contact centre agent into an expert, is pleased to announce its partnership with TTEC Digital, a business segment of TTEC Holdings, Inc., one of the largest global digital CX technology and services innovators for end-to-end, digital CX solutions, to further its mission to elevate contact centre agent productivity. Continue reading Zingtree Announces TTEC Digital Partnership to Improve Contact Centre Agent Productivity