NHS Lothian have launched a new text message service and online portal, making it quicker and easier for patients to update their details. Continue reading NHS Lothian text message service and online portal offer convenience to patients whilst minimising wasted appointments
UserTesting, a leader in video-based human insight, announced that it has entered into a definitive agreement to be acquired by Thoma Bravo, a leading software investment firm, and Sunstone Partners for $7.50 per share, in an all-cash transaction valued at approximately $1.3 billion. Continue reading UserTesting to be Acquired by Thoma Bravo and Sunstone Partners for $1.3Bn and combined with UserZoom
Ventrica, a trusted customer service partner of choice for some of the world’s best-known brands and fastest-growing start-ups, announced it has entered a partnership with Intersect-HP expanding its footprint and service delivery to include South Africa. Continue reading Ventrica partners with Intersect-HP in Cape Town, South Africa.
Emplifi, the leading unified customer experience (CX) platform, announced the release of three innovative Live Commerce features: Calls from Social, Live Care, and Augmented Reality with rich media screen sharing. Continue reading Emplifi Delivers Innovative Live Commerce Solutions Including Real-Time Customer Care and Interactive Commerce
Yext, the Answers Company, and world leading automotive retailer Pendragon have announced the results of their collaboration, which saw Pendragon integrate Yext Listings and Competitive Intelligence to help manage dealerships across the UK. Continue reading Pendragon Accelerates Digital Discovery and Engagement with Yext Listings
Conversica, the leading provider of conversation automation solutions for enterprise revenue teams, unveils the most humanlike AI advancements available to its Conversational AI platform. Continue reading Conversica Unveils Powerfully Human™ AI Capabilities That Transform Marketing, Sales, and Customer Success Teams
Zingtree, a conversational workflow software that turns every contact centre agent into an expert, is pleased to announce its partnership with TTEC Digital, a business segment of TTEC Holdings, Inc., one of the largest global digital CX technology and services innovators for end-to-end, digital CX solutions, to further its mission to elevate contact centre agent productivity. Continue reading Zingtree Announces TTEC Digital Partnership to Improve Contact Centre Agent Productivity