OVO Energy Aims To Boost Team Engagement and Career Development with Centrical

Centrical, an industry leader in workforce engagement management solutions, is pleased to announce that OVO Energy, the UK’s third largest energy supplier, has chosen Centrical to support team engagement, and to deliver personalised learning and development pathways across their customer care operations. Continue reading OVO Energy Aims To Boost Team Engagement and Career Development with Centrical

Frost & Sullivan Recognises Vonage as Leader in Growth and Innovation in CCaaS Radar

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been recognised as a leader in growth and innovation in the latest Frost & Sullivan Radar for the European Contact Center as a Service (CCaaS) Market. Continue reading Frost & Sullivan Recognises Vonage as Leader in Growth and Innovation in CCaaS Radar

Treasure Data Unveils Connected Customer Experiences Vision for Enterprises Made Possible with the Customer Data Cloud

Treasure Data™, an award-winning enterprise customer data platform (CDP), introduced a new strategic vision and product positioning, reflecting the company’s focus on helping enterprise companies improve the customer experience and connect it across the business to compete in a challenging economic environment. Continue reading Treasure Data Unveils Connected Customer Experiences Vision for Enterprises Made Possible with the Customer Data Cloud

Ryder Turns to RingCentral Cloud Communications to Improve Service, Enhance Mobility, and Empower Call Centre Agents

RingCentral, announced that Ryder System, Inc., a leader in supply chain, dedicated transportation, and commercial fleet management solutions, has turned to RingCentral for end-to-end business communications needs at Ryder’s fleet maintenance and rental locations. Continue reading Ryder Turns to RingCentral Cloud Communications to Improve Service, Enhance Mobility, and Empower Call Centre Agents

NICE Selected by Scope to Deliver Frictionless Customer Experience Through Digital CX Cloud Platform

NICE announced that Scope, one of Australia’s largest providers of disability support services, has chosen the NICE CXone platform to help streamline its contact centre operations and better support its clients across Victoria and New South Wales (NSW). Continue reading NICE Selected by Scope to Deliver Frictionless Customer Experience Through Digital CX Cloud Platform

Yellow.ai announces the launch of its proprietary DynamicNLP™, a first in the enterprise Conversational AI space

Yellow.ai, a leading enterprise-grade Conversational AI platform trusted by 1000+ enterprises globally, announced the launch of its proprietary DynamicNLP™, a first in the enterprise Conversational AI space to enable enterprises to go-live within minutes with lower operational costs and an intent accuracy of over 97%. Continue reading Yellow.ai announces the launch of its proprietary DynamicNLP™, a first in the enterprise Conversational AI space

The Wine Society selects secure automated payments from Encoded

Encoded, a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres and e-commerce, has announced that The Wine Society has successfully implemented its Gateway Services, Agent Assisted and E-Commerce Payments technology to meet increased demand as orders soared during the pandemic. Continue reading The Wine Society selects secure automated payments from Encoded

Forsta Acquires Crowdsourcing and Innovation Platform HelloIgnite

Forsta, an industry-leading global provider of market research, customer experience (CX), and employee experience (EX) technology, announced its acquisition of HelloIgnite, a collaboration platform which enables companies to collect, share, and manage innovative ideas from employees to improve experiences for customers. Continue reading Forsta Acquires Crowdsourcing and Innovation Platform HelloIgnite

Kyndryl and Five9 Announce Partnership to Offer Personalized, Cloud-Enabled Contact Centre Experience to Customers

Kyndryl, the world’s largest IT infrastructure services provider, announced a global partnership and expanded relationship with Five9 to collaborate on cloud-based contact centre solutions that deliver personalized experiences to customers and employees, while helping companies navigate the rapidly changing needs and requirements of the digital business landscape. Continue reading Kyndryl and Five9 Announce Partnership to Offer Personalized, Cloud-Enabled Contact Centre Experience to Customers